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HRM ,Training Seminars


Certified Customer Service Professional


REF: H3063  DATES: 4 - 8 Mar 2018  VENUE: Istanbul (Turkey)-radisson blu hotel sisli  FEE: 4500 

Overview:

Why Attend

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone interacting directly with internal or external customers. In addition, this course offers participants, upon their acceptance, the opportunity to prove they actually learned the concepts of the course by passing a test that will earn them the coveted.

Course Methodology

This course uses a mix of interactive techniques, such as brief presentations by the consultant followed by questions, oral and written, case studies, role plays, exercises, video clips and more.

Course Objectives

By the end of the course, participants will be able to:

  • Define customer service and break it down to its most basic dimensions
  • Explain the critical link between 'attitude' and 'technique' in order to consistently deliver an excellent level of service
  • Use a variety of tools such as 'gap analysis' and 'RATER' to provide a level of service that is second to none
  • Analyze basic behavioral patterns of different customer personalities and the best way to deal with them
  • Discuss and practice the techniques of effective communication skills with customers

Target Audience

Managers, supervisors and customer service staff as well as staff in departments who deal directly with external customers, or whose job is to support other entities or employees inside the organization.

Target Competencies

  • Communication skills with customers
  • Customer orientation
  • Emotional control
  • Empathic outlook
  • Flexibility
  • People reading
  • Self confidence

 

COURSE DATES
4 - 8 Mar 2018
COURSE REF
H3063
VENUE
Istanbul (Turkey)
Address
radisson blu hotel sisli
COURSE FEE
4500 

radisson blu hotel sisli

radisson blu hotel sisli

COURSE REF: H3063

Certified Customer Service Professional

Istanbul (Turkey)

COURSE DATES: 4 - 8 Mar 2018
Address: radisson blu hotel sisli
COURSE FEE: 4500 

BOOKING INQUIRY
 

Contact Us


Lebanon
Phone: +96181746278

Istanbul, Turkey
Phone: +905397472269

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Phone: +971544558901 - 971544558902
Email: training@euro-training.net
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