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Management & Leadership Seminars


Customer Satisfaction Improvement Action Planning


REF: M9325  DATES: 21 Jul - 1 Aug 2019  VENUE: Dubai (UAE)-Shangri-la Hotel  FEE: 3750 

Overview:

Program Overview

In this program you will learn about...
This program will provide the participant the know how to

  • Understanding customer satisfaction
  • Cost of not satisfying customers
  • Customer Satisfaction Measures
  • tools for measuring performance

Program Content

In this program you will learn about the ................…

  • Major Practical Issues
  • Industry Standard Terminology
  • Industry Methodologies, Standards Best Practices
  • Business Mapping of Operations
  • Flow Charts
  • Quality Assurance TQM Issues
  • Measuring the True Satisfaction Levels of Your Internal External Customers
  • How to analyze customer satisfaction?
  • How to set service standards?
  • How to grade customer expectations?
  • How to realign company structure?
  • How to assess performance and move forward?
  • Define customer needs assess how well you meet them
  • Evaluate competitor strengths and customer ratings
  • Compare your capabilities with customer expectations
  • Analyze cost, benefits and risks
  • Pick an improvement team
  • Prioritize opportunities
  • Target results
  • Allocate resources.
  • Planning Issues
  • Program Specific Technology Issues
  • Program Specific Information Technology Issues
  • Management Issues
  • Management Information Needs and Related Systems
  • Implementing Improvements
COURSE DATES
21 Jul - 1 Aug 2019
COURSE REF
M9325
VENUE
Dubai (UAE)
Address
Shangri-la Hotel
COURSE FEE
3750 

Shangri-la Hotel

Shangri-la Hotel

COURSE REF: M9325

Customer Satisfaction Improvement Action Planning

Dubai (UAE)


COURSE DATES: 21 Jul - 1 Aug 2019
Address: Shangri-la Hotel
COURSE FEE: 3750 

BOOKING INQUIRY
 

Contact Us


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Phone: +971544558902
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