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PR & Customer Service


Customer Service Mindset


REF: R5007  DATES: 25 - 29 Mar 2018  VENUE: Istanbul (Turkey)-radisson blu hotel sisli  FEE: 4500 

Overview:

Program Objectives:

By the end of the program, participants will be able to:

  • Analyze basic behavioral patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mindset and ways of developing it within their organization.

 

This Program is designed for:

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPEs.

Program Outline:

The Principles of Customer Service

  • Definition and Concepts of Customer Service

Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers

The Principle Foundation for Superior Customer Service

  • Strong Relationship
  • Superior Service
  • Professional Behavior

The Customer Service Mindset

  • Components of the Mindset
  • Strategies for Building the Mindset among the Staff

A Profile of Different Customers Personalities

  • Understanding Their Personalities
  • Tips for Dealing with Difficult Personalities
 

Attaining Customer Satisfaction

  • Meeting Their Needs
  • Exceeding Their Expectations
  • Delighting and Surprising Them

Handling Customers Complaints

  • Types and Levels of Customer Complaints
  • Handling Complaints: Process and Behavior

Effective Communication with Customers

  • Active Listening
  • Overcoming Communication Barriers
  • Reading Customer Body Language

 

COURSE DATES
25 - 29 Mar 2018
COURSE REF
R5007
VENUE
Istanbul (Turkey)
Address
radisson blu hotel sisli
COURSE FEE
4500 

radisson blu hotel sisli

radisson blu hotel sisli

COURSE REF: R5007

Customer Service Mindset

Istanbul (Turkey)

COURSE DATES: 25 - 29 Mar 2018
Address: radisson blu hotel sisli
COURSE FEE: 4500 

BOOKING INQUIRY
 

Contact Us


Istanbul, Turkey
Phone: +905397472269

Dubai, UAE
Phone: +971544558902
Lebanon
Phone: +96181746278

Email: training@euro-training.net
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