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Maintenance, Inspection, Testing, Corrosion, Painting, Turnaround & Industrial Services


Helpdesk Planning, Management & Improving Customer Services To Gain Leadership in Customer Service


REF: O9246  DATES: 18 - 22 Feb 2018  VENUE: Kuala Lumpur (Malaysia)-Time Square  FEE: 4500 

Overview:

Program Overview

In this program you will learn about...

  • This program provides the participant the skills required to Design, Implement, Manage and Improve Help Desk Performance.
  • The program creates an Understanding of : the Quality Characteristics of Services, Customer Needs and the Process of Customer Satisfaction.
  • It creates an Understanding of the Helpdesk Functions, Essential Management Practices and Processes including: Recruitment, Training, Motivation, Entrepreneurship Development, Knowledge Management & Day-to-day Management. 
  • It also discusses: the IT and other Tools, and, Performance Monitoring and Measurement Methods.
  • The Program shows you how to Gain Leadership through Meeting and Exceeding Customer Expectations.
  • The Program concludes with the preparation of an individualized action plan for  Improving Help Desk Performance in your Organization.

Program Content

  • The Helpdesk Method
  • The Quality Characteristics of Services
  • Understanding Customer Needs (Internal & External)
  • Understanding the Process of Customer Satisfaction
  • Helpdesk Functions & Processes
  • Essential Management Practices & their Control
    • Recruitment
    • Training
    • Motivation
    • Entrepreneurship Development
    • Knowledge Management
    • Day-to-day Management.  
  • The IT and other Tools
  • Performance Monitoring and Measurement Methods.
  • Preparation of an action plan for Continuously Improving Help Desk Performance.
COURSE DATES
18 - 22 Feb 2018
COURSE REF
O9246
VENUE
Kuala Lumpur (Malaysia)
Address
Time Square
COURSE FEE
4500 

Time Square

Time Square

COURSE REF: O9246

Helpdesk Planning, Management & Improving Customer Services To Gain Leadership in Customer Service

Kuala Lumpur (Malaysia)

COURSE DATES: 18 - 22 Feb 2018
Address: Time Square
COURSE FEE: 4500 

BOOKING INQUIRY
 

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