Advanced Communication Skills
Overview:
Introduction:
This training program is tailored for individuals seeking to elevate their communication abilities to a higher level of proficiency. Through advanced strategies and personalized feedback, participants gain the skills and confidence needed to navigate complex communication scenarios with clarity, influence, and impact.
Program Objectives:
At the end of this program, the participants will be able to:
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Identify different approaches to interpersonal relationships.
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Improve organizational communications.
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Discover different personal listening styles.
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Develop skills in building rapport with others.
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Practice and use assertiveness skills in different situations.
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Assertively say No and disagree with others.
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Enhance the ability to influence different personalities.
Targeted Audience:
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Employees.
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Supervisors.
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Senior.
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Middle managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies.
Program Outlines:
Unit 1:
Defining Effective Communication:
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Myths in Communication.
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Elements of Our Communication with Others.
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Communication Windows.
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Identifying Approaches to Interpersonal Relationships.
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Characteristics of Effective Communicators.
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Communicating within Teams.
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Organizational Communication.
Unit 2:
The Art of Listening:
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The Personal Listening Profile.
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Identifying Listening Approaches.
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Active Listening Techniques.
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Effective Listening and Paraphrasing.
Unit 3:
Understanding Others Filter Systems:
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Internal Representational Systems.
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Eliciting Meta Programs.
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Building Rapport with Others.
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The Heart of Effective Persuasive Communication.
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Using Questions as Probes.
Unit 4:
Assertiveness Skills:
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Definition of Assertiveness.
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The Power of Self Talk.
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Assertive Rights and Corresponding Responsibilities.
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Learning How to Say No.
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Feedback and Assertiveness.
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Ten Activities to Practice Assertive Behavior.
Unit 5:
Influencing Others:
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The secret of Influencing.
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What Makes an Effective Influencer.
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Influencing through Rapport.
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Sources of Individual Power.
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Understanding Influencing Styles.
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A Recipe for Successful Influencing.
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Influencing Different Personalities.