Problem Solving and Decision Making

Overview:

Introduction:

This training program is designed to equip participants with the tools and techniques necessary to effectively address challenges and make informed decisions. Through a combination of theoretical knowledge and practical exercises, participants will learn to identify, analyze, and solve problems efficiently. By enhancing problem-solving and decision-making skills, individuals can contribute more effectively to their organizations' success.

Program Objectives:

At the end of this program, the participants will be able to:

• Select and apply pragmatic methods for effective problem solving and decision making.

• Appreciate how values, bias and personality can impact solutions we create.

• Utilize a structured approach to generate productive solutions.

• Assess personal and organizational creativity and set an agenda for progression.

• Explore and apply various problem-solving technique that generates creative solutions.

• Develop the decisive skills that define competent and credible leadership.

Targeted Audience:

• Managers.

• Supervisors.

• Team Leaders.

• Head of Sections.

• Employees among all departments and levels.

Program Outlines:

Unit 1:

The Psychology of Problem Solving and Decision Making:

• A synopsis of psychological thought.

• Values, Problem Solving and Decision Making.

• Psychological type and Lateral Thinking for Problem Solving.

• What psychological type reveals about me and my preferences.

• Using a team approach to encourage lateral thinking: ZIGZAG model.

• Individual or group decision making: case studies.

Unit 2:

Developing Decision Making Skills:

• Using your left brain & right brain to make decisions.

• Split-brain theory for developing effective problem-solving skills.

• Developing openness to new ideas in making decisions.

• Promoting idea mobility in teams.

• Understanding the creative solving process in individuals and teams.

• IDEAL problem-solving approach.

Unit 3:

Applying Effective Decision Making Skills in the Workplace:

• Encouraging creative problem solving for continuous improvement.

• Removing blocks to creative problem solving.

• Convergent versus Divergent Thinking.

• Divergent Thinking Skills for solving problems.

• Using SCAMPER techniques to approach problem-solving.

• Applying SCAMPER techniques to make effective decisions.

Unit 4:

Making Mental Blocks to Decision Making a Thing of the Past:

• Challenging self-imposed assumptions.

• Thinking outside the box.

• Increasing new ideas.

• Getting people behind your.

• Evaluating new ideas.

• Creative leadership during problem-solving and decision-making sessions.

Unit 5:

Effective Leadership and the Dynamic Problem Solving Team:

• Ensuring alignment with corporate mission.

• Encouraging self-initiated activity.

• Endorsing Unofficial activity.

• Enhancing Serendipity.

• Importance of appreciating diverse stimuli.

• Practicing within-company communication for problem-solving.

• Developing a personal action plan.