Certified Data Centre Facilities Operations Manager

Overview:

Introduction:

This course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance, and international standards, managing people.

Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective, and efficient will receive full attention in this course.

Course Objectives:

At the end of this course the participants will be able to:

• Setup a data center facility operations team.
• Manage and motivate your facilities management team.
• Setup SLA’s and manage them including liabilities, KPI’s, etc..
• Manage vendors and measure their performance.
• Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc..
• Manage safety & statutory requirements.
• Effectively and efficiently manage data center operations.
• Manage documents.
• Setup equipment life cycle including testing.
• Define data center design limits and set-up and manage a proper capacity management plan.
• Manage day-to-day data center operations.

Targeted Audience:

• The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data center (representing both end-customers and/or service provider/facilitators) and having a responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as Datacenter managers, Operations / Floor / Facility managers, data center engineers, network/system engineers/data center sales/consultants.

Course Outlines:

Unit 1: The Data Centre Operations Team:

• Leadership criteria and attributes.
• How to set-up up an efficient and effective facility management operations team structure.
• Defining roles, responsibilities, and skill metrics.
• Key Performance Objectives (KPO) and appraisals.
• Job rotation, reward, promotion, and succession planning as strategies to grow and retain talent.
• Training and assessments and Shift management, scheduling, and roster planning.

Unit 2: Vendor Management:

• Vendor selection and qualification.
• Managing risk and dealing with non-compliance, public liability, legal, escalation, and complaint procedures.
• Key considerations of a vendor agreement for services.
• Performance measurement and reporting.

Unit 3: Facilities Maintenance:

• Maintenance options.
• Main considerations for maintenance agreements.
• The practicality in deciding between comprehensive/non-comprehensive maintenance regimes.
• Warranty pitfalls.
• Service reports alignments with maintenance agreements.
• Tiered maintenance considerations.
• Preventive, Predictive, Condition, and Reliability Centred (RCM) based maintenance.
• Managing on-site/on-sites spares and how to determine which spares to keep on-site.

Unit 4: Managing Safety & Statutory Requirements:

• Statutory and industry compliance/regulations.
• Emergency response and safety policies and procedures.
• PTW (Permit To Work) requirements and procedures.
• General rules and regulations for the data center.
• Ergonomic workspace.
• SOP’s for a power outage, fire, bomb threat, etc.

Unit 5: Service Level Agreement (SLA) Management:

• Defining data center design limitations.
• Defining measurement criteria and reporting.
• Alignment of business SLA with vendor SLA.
• Defining change management procedure for installation and de-installation of new equipment.
• Reporting and escalation management.

Unit 6: Managing Physical Security:

• Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507.
• SOP (Standard Operating Procedures) in managing day to day security access control, such as:
  - Entry/exit control and access management.
  - Permit-To-Work (PTW) and contractor work in progress.
  - Delivery of goods.
  - Customer access.
  - Etc.
• Effective patrols routing and how to ensure 24x7 vigilance.
• Handling external threats; crisis/emergency situations.
• Security incident management.

Unit 7: Managing Daily Data Centre Operations/Floor Management:

• ITSM/ITIL (IT service management) in the data center.
• Shift hand-over requirements and procedures.
• Asset and inventory management for hardware, software, spares, consumables, etc..
• Floor management procedures and duties such as rack space allocations, management of installers.
• Pre-installation analysis for power, cooling, weight, EMF, fire protection, and other in_uencing factors.
• From truck to rack.
• Handling of incoming equipment.
• Inspection, unpacking, and security procedures.
• Staging procedure and requirements.
• Equipment movement into the computer room.
• Finishing up the installation.
• De-installation/commissioning procedures.

Unit 8: Capacity Management:

• Defining the design limits of the data center.
• Setting up thresholds, monitoring, and reporting.
• Business review and future capacity planning.
• Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions.

Unit 9: Cable Management:

• Overview of ANSI/TIA-942, ANSI/TIA-606 requirements.
• Cabling specification & labeling based on ANSI/TIA-606.
• In-rack power and network cabling.
• Labeling requirements.
• Cabling/cable tray layout documentation.

Unit 10: Data Centre Cleaning and Pest Control:

• Types of pollution found in data centers such as H2S, air-particulates, etc..
• Common causes of pollution in the data center.
• Standards, policies, and techniques to reduce and clean up dust, pests, and other pollution and disturbances.

Unit 11 Data Centre Monitoring and Automation:

• Datacenter monitoring requirements.
• Threshold setting and reporting requirements.
• Notification and escalation requirements.
• Automated 24hrs helpdesk ticketing systems.
• Incident and customer complaint management & change management.
• Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE, etc..

Unit 12: Managing Documentation/Archives:

• Document management standards.
• Document management process requirements.
• Minimum and desired design documentation set.
• Operational management documents.

Unit 13: Equipment Life-Cycle Management:

• Policies and procedures governing life cycle management.
• Asset management including software and firmware.
• Service situations.
• Review, triggers, and reporting.
• Test life cycle.