Certified Manager of Quality Organizational Excellence ASQ CMQ OE

Overview:

Introduction:

The ASQ CMQ/OE training program prepares candidates for the CMQ/OE certification exam, covering quality management principles and organizational excellence frameworks. Successful completion of it equips individuals to lead quality initiatives and drive organizational excellence.

Program Objectives:

At the end of this program,the participants will be able to:

• Preparation for the ASQ CMQ/OE examination.

• Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.

• Explain, through discussions, the main concepts in each of the BOK elements.

• Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.

Target Audience:

• Quality management professionals aiming to enhance their skills and obtain the ASQ CMQ/OE certification.

• Managers and leaders responsible for driving quality improvement and organizational excellence initiatives within their organizations.

• Individuals seeking to advance their careers in quality management and demonstrate proficiency in leading organizational excellence efforts.

• Quality consultants and advisors guiding organizations in achieving and maintaining excellence in their operations.

Unit 1:

Quality Management Principles:

• Overview of quality management fundamentals.

• Understanding of quality philosophies and frameworks.

• Application of quality tools and techniques.

• Principles of customer focus and stakeholder management.

• Integration of quality management into organizational processes.

Unit 2:

Organizational Excellence Frameworks:

• Introduction to organizational excellence models (e.g., Baldrige Criteria, EFQM).

• Understanding criteria for assessing organizational performance.

• Application of excellence frameworks in various industries.

• Alignment of organizational goals with excellence criteria.

• Implementation strategies for organizational improvement.

Unit 3:

Strategic Planning for Quality and Excellence:

• Development of strategic quality plans aligned with organizational objectives.

• Integration of quality considerations into strategic planning processes.

• Setting measurable quality objectives and targets.

• Implementation of strategies for effective communication and deployment.

• Evaluation and continuous improvement of strategic quality plans.

Unit 4:

Continuous Improvement Methodologies:

• Overview of continuous improvement principles and methodologies.

• Application of Lean, Six Sigma, and other improvement tools.

• Conducting process assessments and identifying improvement opportunities.

• Implementation of improvement projects and initiatives.

• Measurement and evaluation of improvement outcomes.

Unit 5:

Leadership and Change Management:

• Understanding the role of leadership in quality management.

• Strategies for leading quality improvement initiatives.

• Effective change management techniques for organizational excellence.

• Building a culture of quality and continuous improvement.

• Leadership development and coaching for quality excellence.

• Preparation for the exam.

Note: This program is designed to prepare participants for the certification exam only.