Workplace Mediation and Conflict Resolution Skills
Overview:
Introduction:
This training program equips participants with the knowledge and techniques necessary to effectively resolve conflicts in professional settings. It empowers individuals to foster constructive dialogue, mitigate tensions, and promote a harmonious work environment.
Program Objectives:
At the end of this program, the participants will be able to:
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Gain a comprehensive understanding of workplace mediation theory, practice, and methods.
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Apply a proven model of effective workplace mediation.
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Interpret cultural differences that impact the mediation process.
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Enhance their skills in core mediation practices tailored for workplace conflict resolution.
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Effectively address blockages encountered in the mediation process.
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Understand the fundamentals of reaching and formalizing mediation agreements.
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Gain self-awareness regarding their own abilities and limitations when conducting workplace mediation sessions.
Targeted Audience:
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Managers.
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Supervisors.
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Team Leaders.
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HR Professionals.
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Employees who want to get new skills to improve their career.
Program Outlines:
Unit 1:
Introduction to Mediation Theory & Practice:
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Models of mediation.
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The workplace mediation process, When mediation works — and when it doesn’t.
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Case study: Intervention.
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The Mediator’s role, and Limitations of the role.
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How mediation differs from other intervention.
Unit 2:
Understanding Conflict & Negotiation:
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Introducing conflict theory.
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Thomas-Killman Conflict Mode Instrument (TKI).
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Conflict Handling Modes, Resolving Conflict.
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Elements of Negotiation, Introduction to Reframing Techniques, and Stages of Negotiation.
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The Coleman Raider “Bare-Bones” Model.
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Possible Negotiation Outcomes.
Unit 3:
Elements of Workplace Mediation:
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The 7-step ‘Eastburn’ framework for effective workplace mediation.
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Introducing Role play methods.
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Case Study Discussion.
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Caucusing Role Play, Mediation Role Play.
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Feedback and discussion on role-plays.
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Impartiality.
Unit 4:
Effectiveness of Workplace Mediation:
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Joint or Co-Mediation.
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Mediators at Work.
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Icebergs and elephants.
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Extensive Co-Mediation Role Plays.
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Politics of Discourse.
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Extended role-plays debriefing.
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Blockages – moving disputants forward.
Unit 5:
Reaching Agreements & Mediation Ethics:
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Reaching and formalizing agreements.
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Agreements Role Plays.
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Follow-Up.
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Ethical framework for practice.
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Ongoing professional development.