Effective Contractor Management in Maintenance & Technical Projects

Overview:

Introduction:

This highly interactive Effective Contractor Management training seminar will ensure that delegates understand how contractor management will fit in the Asset Management context - how to select the right contractor and contract type which suits your sourcing strategy and how to manage and monitor the results. Further, topics such as risk management, safety-health-environment aspects, partnerships, negotiating, people management (winning the hearts of the people), and applying contracts in a complex project environment (Turnkey contracts, Public-Private Partnerships PPP) will be considered in this Contracts Management training seminar.

Delegates will have the opportunity to discuss the existing contracts used in the organization. Through a combination of formal lectures and group work, delegates will leave the training course with the tools to make contracts and contract management highly effective.

Course Objectives:

At the end of this course the participants will be able to:

• Explain the basic elements of effective contractor management and its position within asset management
• Evaluate bids and proposals and choose the right contractor
• Identify, evaluate and manage the risks involved (SHE, performance)
• Manage & monitor the contractor performance in an innovative way
• Develop and negotiate contracts

Targeted Audience:

• Project Management Professionals
• Operations & Maintenance Professionals
• Reliability, Asset & Plant Professionals
• All Professionals involved in Contractor Management
• Production & Continuous Improvement Professionals
• Contract Management Teams
• Facility Management Teams
• Shutdown and Turnaround Management Teams
• Anyone who wishes to update themselves on Contractor Management
• All Professionals negotiating, managing, and verifying contracts in maintenance & technical projects

Course Outlines:

Unit 1: Contractor Management Basics:

• Overview of Contractor Management
• How does it relate to Asset Management?
• (Out)Sourcing Strategies
• Risks Involved – Risk Management & SHE aspects
• Grounding the Maintenance Contract with a Risk-Based Maintenance concept – how to keep that knowledge in-house?

Unit 2: Contract Types for Maintenance & Technical Projects:

• Contracts – Basic Types
• Contracts – Complex Types (Turnkey, Design & Construct, Public-Private Partnerships)
• Procurement Aspects
• Choosing the Right Contractor
• Monitoring & Managing Contractor Performance – from traditional penalties & rewards to more innovative ways

Unit 3: Developing the Contract:

• The Contracting Cycle
• Requirements / Service Levels, RAMS Aspects (Reliability Availability Maintainability Safety)
• Writing the Contract
• Periodic Evaluation & Continuous Improvement – Vendor Management
• Partnerships

Unit 4: People Management & Negotiation Aspects:

• Implementing Contract Management
• How to Make It Work by Influencing the Behaviour of People
• Negotiating the Contract
• Negotiation Ploys
• Negotiation Tactics & Tips

Unit 5: Final Workshop:

• Requirements / Service Levels – defining what you want
• Tendering Process
• Contractor Selection
• Contractor Management – measuring & managing the performance
• Negotiation
• Evaluation