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 Effective Contractor Management in Maintenance amp Technical Projects P9042 QR Code
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Effective Contractor Management in Maintenance & Technical Projects



This highly interactive training course will ensure that delegates understand how contractor management will fit in the Asset Management context - how to select the right contractor and contract type which suits your sourcing strategy and how to manage and monitor the results. Further, topics such as risk management, safety-health-environment aspects, partnerships, negotiating, people management (winning the hearts of the people), and applying contracts in a complex project environment (Turnkey contracts, Public-Private Partnerships PPP) will be considered.

Delegates will have the opportunity to discuss the existing contracts used in the organization. Through a combination of formal lectures and group work, delegates will leave the course with the tools to make contracts and contract management highly effective.

Course Objectives:

At the end of this course the participants will be able to:

  • Explain the basic elements of effective contractor management and its position within asset management
  • Evaluate bids and proposals and choose the right contractor
  • Identify, evaluate and manage the risks involved (SHE, performance)
  • Manage & monitor the contractor performance in an innovative way
  • Develop and negotiate contracts

Targeted Audience:

  • Operations & Maintenance professionals
  • Reliability, Asset & Plant professionals
  • All professionals involved in contractor management
  • All professionals negotiating, managing, and verifying contracts in maintenance & technical projects
  • Production & Continuous Improvement professionals
  • Contract management teams
  • Facility management teams
  • Shutdown and Turnaround management teams
  • Anyone who wishes to update themselves on contractor management

Course Outlines:

Unit 1: Contractor Management Basics:

  • Overview of contractor management and how it relates to asset management
  • Sourcing strategies
  • Risks involved – risk management & SHE aspects
  • Grounding the maintenance contract with a Risk-Based Maintenance concept – how to keep that knowledge in-house

Unit 2: Contract Types for Maintenance & Technical Projects:

  • Contracts – basic types
  • Contracts – complex types (Turnkey, Design & Construct, Public-Private Partnerships)
  • Procurement aspects
  • Choosing the right contractor
  • Monitoring & managing contractor performance – from traditional penalties & rewards to more innovative ways

Unit 3: Developing the Contract:

  • The contracting cycle
  • Requirements/service levels, RAMS aspects (Reliability Availability Maintainability Safety)
  • Writing the contract
  • Periodic evaluation & continuous improvement – vendor management
  • Partnerships

Unit 4: People Management & Negotiation Aspects:

  • Implementing contract management – how to make it work by influencing the behavior of people
  • Negotiating the contract – negotiation ploys, tactics & tips

Unit 5: Final Workshop:

  • In a very interactive workshop, all major topics of this seminar will be highlighted and practiced in groups. Major topics will be:
    • Requirements/service levels – defining what you want
    • Tendering process
    • Contractor selection
    • Contractor management – measuring & managing the performance
    • Negotiation
    • Evaluation

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