Essential Skills for Effective Training (Certified Training Coordinator)

Overview:

Introduction:

An effective training administrator coordinates the administrative activities of the training function, maintaining and developing information systems to enable the department to operate proactively in employee development and training.

Course Objectives:

At the end of this course the participants will be able to:

• Identify the role and principal activities within the training department.
• Establish and develop a comprehensive administration system for internal and external training courses.
• Develop and maintain an efficient information system for training courses.
• Design and use quality documents: joining instructions, course programs, course notes, and course questionnaires.
• Write clear and concise letters and memos.
• Communicate effectively with all contacts and maintain a professional image.
• Organize work systematically on the basis of priorities.

Targeted Audience:

• Training Administrators
• Training Company Coordinators
• Training Managers' Secretaries, Training Assistants, and Course Secretaries who need to learn more about the position
• Individuals who are looking to build their confidence and contribution

Course Outlines:

Unit 1: The Successful Training Administrator:

• Defining the role, skills, qualities, and attributes that lead to success.
• Maximizing your support to your manager - defining their needs.
• Training policy and your organization's strategy.
• Keeping up to date with training issues.

Unit 2: Establishing Training Needs:

• Identifying training needs at individual, departmental, and organizational levels.
• The structure of training plans and how to administer them.
• Understanding the training cycle and supporting system.
• Awareness of different learning styles and how to provide for them.

Unit 3: Training Records and Information, Organisation, and Administration:

• Maintaining records, systems, and libraries.
• Assessing training records software - data protection implications.
• Identifying effective routines and administrative systems - simplifying procedures and utilizing checklists.
• Storing information, books, videos, etc - administering access.

Unit 4: Effective Face-to-face Communication:

• Analyzing assertive, aggressive, and passive behavior.
• Dealing with difficult or unreliable people - building relationships.
• Getting information and cooperation from others.
• Listening and questioning effectively - becoming a better communicator.

Unit 5: Personal Effectiveness and Time Management:

• Planning, prioritizing, and organizing - the basic principles.
• Identifying and controlling time wasters.
• How to increase others' confidence in you.
• Meeting the expectations of your internal customers.
• Personal Development - Formulating an action plan.