Euro-training Center
 Improvement of Soft Development Skills Z1734 QR Code
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Improvement of Soft Development Skills

Overview:

Introduction:

Soft skills training is training that focuses on developing skills such as communication, teamwork, and problem-solving. Other soft skills include emotional intelligence, a positive attitude, and taking the initiative

Course Objectives:

At the end of this course the participants will be able to:

  • Advanced communication and negotiation skills.

  • Interpersonal skills and empathy.

  • Leadership and management skills.

  • Entrepreneurship and initiative-taking.

  • Adaptability and continuous learning skills.

  • Teaching and training skills

Targeted Audience:

  • Managers
  • Communication managers
  • Research and development 
  • Human resource 

Course Outlines:

Unit 1: 

  • Identify the skill desired specifically. Often we throw words around without the specificity that would make them more easily studied and improved

  • Determine what you want the end goal to be

  • Rely on others rather than yourself

  • Track the items in a meaningful time frame

Unit 2: 

  • Increased productivity

  • Improved customer service

  • Increased self-confidence

  • Increased retention rates

  • Improved job satisfaction

  • Increased loyalty from customers

Unit 3: 

  • Communication skills are almost always high on the 'essential skills' list in any job advertisement

  • Making Decisions

  • Self-Motivation

  • Leadership Skills

Unit 4:

  • Team-Working Skills

  • Creativity and Problem Solving Skills

  • Time Management and ability to work under pressure

  • Positive attitude

Unit 5: 

  • Self-assessment questionnaires

  • Informal feedback from peers and managers

  • Focus groups

  • On-the-job observation

  • Actual job performance key performance indicators (KPIs)

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