Facilities Management
Overview:
Introduction:
This training program provides participants with the essential skills and knowledge needed to oversee and maintain the physical infrastructure of an organization. Through hands-on learning and theoretical instruction, participants learn to enhance efficiency, reduce costs, and ensure the smooth functioning of facilities.
Program Objectives:
At the end of this program, the participants will be able to:
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Evaluate the current state of the delegates’ facilities management process.
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Understand the need for a proper operational & maintenance control center.
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Learn how to draw up a (preventive) maintenance concept, based on risk.
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Improve strategies to decide when and what to contract out.
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Accomplish an outsourcing strategy which helps you in realizing better results.
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Learn how to monitor performance and results.
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Understand how to operate and maintain their facilities as a "business within a business".
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Learn how to be able to share experience and knowledge with others.
Targeted Audience:
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Facilities managers.
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Building managers.
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Risk department.
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Administration department.
Program Outlines:
Unit 1:
Overview of Facilities Management:
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The Facilities Management process.
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Facilities Management as "a business within a business".
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Facilities planning.
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Facilities realization.
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Facilities operations & maintenance.
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Individual assessment - the current state of your facilities management process.
Unit 2:
The Basic Elements of Facilities Management:
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Strategic & annual planning.
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Design, build and maintain recycle.
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Operations & Services.
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Work planning & control.
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Maintenance & repair.
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Information management.
Unit 3:
Preventive Maintenance & Maintenance Strategy:
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Understanding risk.
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Risk-Based Maintenance - the methodology.
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Seven steps in developing an efficient and risk-based maintenance strategy.
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Defining maintenance tasks.
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Case study.
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Typical inspection & maintenance tasks for utilities.
Unit 4:
Outsourcing and Contracting:
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What to outsource and what not.
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Choosing the right contractor.
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How to manage this.
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Contract types.
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The contracting cycle.
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Service level agreements.
Unit 5:
Performance Monitoring & Benchmarking:
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Continuous improvement.
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Target setting as a starting point.
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Monitoring performance: develop and use Key Performance Indicators.
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The Facilities Management Balanced Scorecard.
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Benchmarking: how to set up a benchmark study.