Protocols & Etiquette And The Art Of Dealing With
Overview:
Introduction:
This course aims to develop the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios.
Course Objectives:
At the end of this course the participants will be able to:
- Understand Social etiquette, manners, and business protocol.
- Understand the Professional conduct required informal events.
- Understand the Professional networking etiquette and the art of conversation.
- Understand the Keys to international etiquette, manners, and behaviors.
- Communicate etiquette; the invisible rules of telephone and written standards.
- Deal with VIPs, suppliers, negotiation, and difficult situations.
- Identify various media skills such as Photography, Video Production, News Editing, and Press Releases.
- Unified and comprehensive concepts of Etiquette and International Protocol.
- Understand the universal principles of protocol, etiquette, professional code of conduct.
- Create a good impression and avoid misconduct or embarrassing practices in important situations.
Targeted Audience:
- Personnel officers
- Public relations professionals
- Events organizers
- Personal assistants
- Employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
Course Outlines:
Unit 1: Principles of Business Etiquette And Protocol:
- Definitions and concepts.
- Guiding principle.
- Importance of etiquette in business.
- Importance of protocol in business.
- The importance of manners.
- Creating the right corporate image.
Unit 2: Achieving Communication Success:
- Communication levels and definitions.
- The principles of communication.
- Elements of the communication process.
- Communication delivery aspects.
- Barriers to effective communication.
- Overcoming communication barriers.
- Communicating across cultures.
- Managing perceptions and biases.
- Communication key qualities.
- Listening etiquette.
Unit 3: Personal and Professional Conduct:
- Universal expectations for behavior.
- Etiquette for formal occasions.
- Handling difficult personalities.
- Choices for dealing with various behaviors.
- International business etiquette.
- Customs and cultural sensitivity awareness.
Unit 4: Planning and Hosting VIP Occasions:
- Preparation for official visits.
- Protocol at events and summits.
- Key qualities of the ideal host.
- Seating strategies.
- Mistakes to avoid.
- Meeting at airports.
Unit 5: Proper Communication Etiquette:
- Phone etiquette.
- Meeting etiquette.
- Email etiquette.
- Titles and forms of address.
- Exchanging gifts.
Unit 6: Variations in Protocol and Etiquette:
- Administrative protocol.
- Flags, anthems, and logos.
- Awkward situations and solutions.