10 Tools for Highly Effective Managers

Overview:

Introduction:

This program aims to help managers and business owners to use a holistic approach to attend matters and improve their area of weaknesses, using activity-oriented and experiential learning environment.

Course Objectives:

At the end of this course the participants will be able to:

• Understand and develop skills necessary for new managers/supervisors
• Learn the importance of managing strategic thinking
• Learn how to set goals and plan effectively and efficiently
• Develop the ability to establish a customer focus in management
• Develop positive interpersonal techniques for better people relationships
• Improve their ability to make higher quality decisions
• Apply concepts of team building, team performance, and motivation
• Learn how to establish and maintain time management techniques
• Understand the role of stakeholders and learn techniques of stakeholder management
• Understand how to develop productive communication techniques
• Understand the importance of performance standards, goals, and objectives
• Develop improvement plans to accomplish work and improve performance

Targeted Audience:

• Head of Departments
• Managers Among All Managerial Levels
• Supervisors
• Employees who are being prepared to be promoted to a managerial or supervisory role

Course Outlines:

Unit 1: How To Lead Your People:

• Definition of a Leader
• Definition of a Manager
• Difference between a Leader and a Manager
• Tomorrow's Company versus Yesterday's Company
• 6 Leadership Styles
• Attributes of Leaders
• Leadership Tension

Unit 2: How To Think Strategically:

• Strategic Thinking Defined
• 4 Levels of Strategic Thinking
• The Strategy/Operations Relationship
• Strategic Thinking Leading to Strategic Management
• 3 Ws and 2 Hs

Unit 3: How to Solve Problems & Make Effective Decisions:

• 5 Key Steps in decision-making
• The ADADA Model
• Barriers to Effective Decision-Making
• The "Ishikawa" Model in Problem-Solving
• Man-Method-Material-Machine
• Basic Steps & Rules in Problem-Solving

Unit 4: How to Manage Time:

• Recording Time
• Analyzing Time
• Planning Time
• Managing your Roles and not your Time
• The Yearly Planner
• The Weekly Worksheet
• The Daily Work Plan
• Checklist for effective use of time

Unit 5: How to Stay Stressfree & Well:

• Two Types of Stress
• Signs & Symptoms of Stress
• How to Manage Stress
• Type 'A' and Type 'B' Personality
• Managing Your Health

Unit 6: How to Build Great Teams:

• Actively Building Relationships
• Encouraging and Stimulating Others
• Wide Range of Incentives
• Evaluating and Enhancing People's Capabilities
• Respect for views and actions of others
• Sensitively to the needs and feelings
• Using power and authority
• Setting objectives which are both achievable and challenging
• Commitment to a specific course of action
• Using a variety of techniques to promote morale and productivity
• Communicating a Vision

Unit 7: How to Communicate & Interpersonalise:

• How should I communicate?
• Types of Non-Verbal Communication
• Communication Skills
• Presentation Skills: 6 Key Steps
• Do's and Dont's on Delivery

Unit 8: How to Delegate & Empower:

• The Difference between Delegation and Empowerment
• Why Delegation?
• Benefits of Delegation
• Reasons why people fail to delegate
• Activities included in Delegation
• A Process for Effective Delegation
• Why is Empowerment Important?
• Benefits of Empowerment
• How to empower employees?
• Guidelines for implementing and improving Empowerment
• Specific Techniques that can be used to Empower a Workforce

Unit 9: How to Encourage Innovation & Creativity:

• Can Creativity be Taught?
• Right Brain and Left Brain Thinking
• How Creative Are You?
• 8 Steps to Developing Creative Thinking Skills
• 10 Barriers to Creativity
• 12 Questions to Spur the Imagination
• 8 Steps towards stimulating a creative environment

Unit 10: How to Focus on Result through Your People:

• Planning and Prioritizing
• Focus on Objectives
• Tackle Problems and Take Advantage of Opportunities
• Set Objectives in Uncertain and Complex Situations
• Focus Personal Attention on Specific Details
• Striving for Excellence
• Actively seek to do things better
• Use change as an opportunity for improvement
• Establish and Communicate High Expectations
• Set Goals that are demanding of self and others
• Benchmarking