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 A Step-by-Step Developing Balanced Scorecards and KPIs (M9298) QR Code

A Step-by-Step Developing Balanced Scorecards and KPIs

Overview:

Introduction:

By translating strategy into a balanced set of objectives - covering Finance, Customer, Internal Processes, and People - the 'Balanced Scorecard' approach enables organizations to turn their strategies into operational reality. Clear measures and targets allow leaders to steer their organization towards its long-term goals and engages managers and staff to contribute more fully to its success.

The Balanced Scorecard focuses all resources on achieving the strategy; employees are empowered to develop and perform, internal processes are enhanced to deliver what customers want, and of all this leads ultimately to financial success.

Course Objectives:

At the end of this course the participants will be able to:

  • Build a Balanced Scorecard from scratch, based on your organization’s strategy
  • Overcome obstacles to implementing a Balanced Scorecard in practice
  • Translate strategy into tangible results to be measured and monitored
  • Align people and resources to focus on achieving the strategy
  • Adjust and enhance strategy in line with a changing environment

Targeted Audience:

  • Executives
  • Managers with responsibility for creating or managing a Balanced Scorecard
  • Financial Officers and Controllers
  • Process Managers
  • Strategic Planning Managers

Course Outlines:

Unit 1: Introduction to the Balanced Scorecard:

  • Introduction to the Balanced Scorecard
  • Benefits of the Balanced Scorecard
  • Beginning with a Vision
  • The Financial, Customer, Process Perspectives in Detail
  • Strategy Maps and Strategic Themes
  • Lag and Lead Measures / KPIs
  • Constructing a Strategy Map

Unit 2: Understanding Strategy:

  • The Balanced Scorecard Development Process
  • Understanding Organizational Strategy
  • Exploring the Strategies of Participants’ Own Organizations
  • Creating a Strategy-centric Organisation
  • Engaging the Leadership Team

Unit 3: Building Strategy Maps:

  • The Learning & Growth Perspective in Detail
  • Creating a Climate for Action
  • Creating Strategy Maps for Participants Own Organisations
  • Strategic Measures / KPIs
  • Linking Strategy and Business Planning

Unit 4: Building a Complete Balanced Scorecard:

  • Strategic Targets
  • Mapping Strategic Initiatives
  • Monitoring and reviewing the Balanced Scorecard using the latest web-based technology
  • Completing the Balanced Scorecard for Participants’ Own Organizations
  • Planning for Implementation
  • Cascading the Balanced Scorecard Across an Organization

Unit 5: Pulling It All Together:

  • Reviewing and Enhancing Participants’ Balanced Scorecards
  • Identify Potential Pitfalls and Barriers to Implementation
  • Gaining Buy-in and Ownership for the Balanced Scorecard
  • Top Tips for Successful Creation and Implementation of a Balanced Scorecard
  • Making a Personal Plan of Action based on the Training Seminar

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