Euro-training Center
 Advanced Executive Secretarial and excellence in the art of dialogue and communication power (M12383) QR Code

Advanced Executive Secretarial and excellence in the art of dialogue and communication power


Course Objectives:

Participants acquire new skills and actually refine skills through four main themes:

  • Tasks and responsibilities.
  • Basic and personal skills.
  • Actual and practical applications.
  • Electronic and technological applications.

The detailed content of the session:

Technical methods in the organization of files and documents:

  • The importance of office communications and archiving of documents.
  • Conservation staff characteristics.
  • Dealing with office communications.
  • The origin and cycle of documents.
  • Systems of supervision of archives.
  • Classification, coding and indexing.
  • Use of the computer in archiving.
  • Save and retrieve correspondence and documents.
  • Sorting, deporting and damaging archives.
  • Techniques and modern instruments in circulation, preservation and retrieval field.

Preparation of reports and correspondence:

  • The concept of correspondence and reports and their types.
  • The importance of reports to management.
  • Skills and skills for writing and reading development.
  • Characteristics and parts of a good report.
  • Method of writing correspondence and reports.
  • The illustrations in the reports.
  • Computer and output correspondence and reports.
  • Common mistakes in writing correspondence and reports.

Modern Secretarial Skills:

  • Administrative Assistant role in the enterprise, and features of the Administrative Assistant.
  • Communication skills in secretarial offices.
  • Preparation of the agenda and the minutes of the meeting, organization of travel.
  • Organization of office work: appointments, time, order of work according to priorities.
  • Dealing with others, and working pressure in secretarial offices.
  • Simplification of office work procedures, and effective use of the phone.
  • Electronic Secretarial.
  • Use modern hardware, software, and office tools.

Executive secretarial and office management:

  • Office administrative process.
  • Tasks and responsibilities and attributes of the office manager, administrative assistant executive secretary.
  • Communication skills.
  • Time management and priority setting.
  • Organizing meetings and organizing travel.
  • Dealing with telephone calls, and with visitors.
  • The physical environment in the modern office.
  • Correspondence, reports and internal notes.
  • Office equipment and techniques.
  • Work manuals and office procedures.

Electronic Secretarial:

  • Recent trends in secretarial.
  • The importance of modern techniques in secretarial work.
  • Preparation of correspondence and reports on the computer.
  • View information on the computer.
  • Organize people's information electronically.
  • Organize meetings electronically.
  • Organize archives and documents electronically.
  • Electronic organization of appointments and tasks in secretarial offices.
  • Electronic communications (Internet, intranet, e-mail).

Self-development of administrative assistants and etiquette:

  • The concept of etiquette, its rules, and its importance in secretarial tasks.
  • Work without supervision and self-development.
  • Development of positive concepts and trends.
  • Phone usage skills.

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