Euro-training Center
 COMMUNICATION SKILLS (M12337) QR Code

COMMUNICATION SKILLS

Overview:

Introduction

Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to develop trust, the best method of communication for negotiation. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.

Course Objectives:

At the end of this course the participants will be able to:

  • Identify different approaches to interpersonal relationships.
  • Improve organizational communications.
  • Discover different personal listening styles.
  • Develop skills in building rapport with others.
  • Practice and use assertiveness skills in different situations.
  • Assertively say No and disagree with others.
  • Enhance the ability to influence different personalities.

Targeted Audience:

Employees, supervisors, senior and middle managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies. This program is worth 25 NASBA CPEs.

Course Outlines:

Unit 1: Defining Effective Communication:

  • Myths in Communication.
  • Elements of Our Communication with Others.
  • Communication Windows.
  • Identifying Approaches to Interpersonal Relationships.
  • Characteristics of Effective Communicators.
  • Communicating within Teams.
  • Organizational Communication.

Unit 2: The Art of Listening:

  • The Personal Listening Profile.
  • Identifying Listening Approaches.
  • Active Listening Techniques.
  • Effective Listening and Paraphrasing.
  • The Use of Clarification Techniques.

Unit 3: Understanding Others Filter Systems:

  • Internal Representational Systems.
  • Eliciting Meta Programs.
  • Building Rapport with Others.
  • The Heart of Effective Persuasive Communication.
  • Using Questions as Probes.

Unit 4: Assertiveness Skills:

  • Definition of Assertiveness.
  • The Power of Self Talk.
  • Assertive Rights and Corresponding Responsibilities.
  • Learning How to Say No.
  • Feedback and Assertiveness.
  • Ten Activities to Practice Assertive Behavior.

Unit 5: Influencing Others:

  • The secret of Influencing.
  • What Makes an Effective Influencer.
  • Influencing through Rapport.
  • Sources of Individual Power.
  • Understanding Influencing Styles.
  • A Recipe for Successful Influencing.
  • Influencing Different Personalities.

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