Euro-training Center
 Customer Satisfaction Improvement Action Planning (M9325) QR Code

Customer Satisfaction Improvement Action Planning


Program Overview

In this program you will learn about...
This program will provide the participant the know how to

  • Understanding customer satisfaction
  • Cost of not satisfying customers
  • Customer Satisfaction Measures
  • tools for measuring performance

Program Content

In this program you will learn about the ................…

  • Major Practical Issues
  • Industry Standard Terminology
  • Industry Methodologies, Standards Best Practices
  • Business Mapping of Operations
  • Flow Charts
  • Quality Assurance TQM Issues
  • Measuring the True Satisfaction Levels of Your Internal External Customers
  • How to analyze customer satisfaction?
  • How to set service standards?
  • How to grade customer expectations?
  • How to realign company structure?
  • How to assess performance and move forward?
  • Define customer needs assess how well you meet them
  • Evaluate competitor strengths and customer ratings
  • Compare your capabilities with customer expectations
  • Analyze cost, benefits and risks
  • Pick an improvement team
  • Prioritize opportunities
  • Target results
  • Allocate resources.
  • Planning Issues
  • Program Specific Technology Issues
  • Program Specific Information Technology Issues
  • Management Issues
  • Management Information Needs and Related Systems
  • Implementing Improvements

Select training course venue