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 Essential Skills for Effective Training (Certified Training Coordinator) (H3046) QR Code

Essential Skills for Effective Training (Certified Training Coordinator)

Overview:

Introduction:

An effective training administrator coordinates the administrative activities of the training function, maintaining and developing information systems to enable the department to operate proactively in employee development and training.

Course Objectives:

At the end of this course the participants will be able to:

  • Identify the role and principal activities within the training department.
  • Establish and develop a comprehensive administration system for internal and external training courses.
  • Develop and maintain an efficient information system for training courses.
  • Design and use quality documents: joining instructions, course programs, course notes, and course questionnaires.
  • Write clear and concise letters and memos.
  • Communicate effectively with all contacts and maintain a professional image.
  • Organize work systematically on the basis of priorities.

Targeted Audience:

  • Training Administrators
  • Training Company Coordinators
  • Training Managers' Secretaries, Training Assistants, and Course Secretaries who need to learn more about the position
  • Individuals who are looking to build their confidence and contribution

Course Outlines:

Unit 1: The Successful Training Administrator:

  • Defining the role, skills, qualities, and attributes that lead to success.
  • Maximizing your support to your manager - defining their needs.
  • Training policy and your organization's strategy.
  • Keeping up to date with training issues.

Unit 2: Establishing Training Needs:

  • Identifying training needs at individual, departmental, and organizational levels.
  • The structure of training plans and how to administer them.
  • Understanding the training cycle and supporting system.
  • Awareness of different learning styles and how to provide for them.

Unit 3: Training Records and Information, Organisation, and Administration:

  • Maintaining records, systems, and libraries.
  • Assessing training records software - data protection implications.
  • Identifying effective routines and administrative systems - simplifying procedures and utilizing checklists.
  • Storing information, books, videos, etc - administering access.

Unit 4: Effective Face-to-face Communication:

  • Analyzing assertive, aggressive, and passive behavior.
  • Dealing with difficult or unreliable people - building relationships.
  • Getting information and cooperation from others.
  • Listening and questioning effectively - becoming a better communicator.

Unit 5: Personal Effectiveness and Time Management:

  • Planning, prioritizing, and organizing - the basic principles.
  • Identifying and controlling time wasters.
  • How to increase others' confidence in you.
  • Meeting the expectations of your internal customers.
  • Personal Development - Formulating an action plan.

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