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 Maintenance Outsourcing Management Best Practices & eSourcing Enabled Practices (O9259) QR Code

Maintenance Outsourcing Management Best Practices & eSourcing Enabled Practices

Overview:

Introduction:

You will learn about the Best Worldwide Practices in Outsourcing Management including eSourcing.

Course Objectives:

At the end of this course, the participants will be able to:

  • Understand how to decide rationally what maintenance activities to outsource and what not
  • Learn the features, functions, and benefits of lean maintenance contracts
  • Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
  • Learn how to define service levels and monitor the contractor performance
  • Learn how to develop and negotiate a maintenance contract
  • Recognize the pitfalls
  • Understand how to evaluate the delivered performance of all parties involved
  • Learn how to implement maintenance contract management

Targeted Audience:

Maintenance Supervisors & Managers. Procurement and Contract Professionals are responsible for Maintenance Contracts. Key Contractor Staff. All participants will take away a good multi-discipline understanding of the issues involved in their work. The program will help the participants quickly become productive quickly and help build a related Knowledge Framework that will help them identify, understand, classify and remember this program discussed technology, On the job learning, and life experiences.

Course Outlines:

Unit 1: Outsourcing Considerations:

  • Introduction to program
  • Asset management
  • The business impact of maintenance
  • Considerations in outsourcing maintenance – what to outsource and what not?
  • Activity on asset matrix
  • Risks involved
  • Case study: Outsourcing maintenance activities

Unit 2: Maintenance Contracts:

  • Maintenance contract types
  • Parties involved
  • The tendering process – modern ways of tendering
  • Choosing the right contractor
  • Costing the service
  • Defining Key Performance Indicators to monitor the performance of all parties involved
  • Use of Balanced Scorecard with performance contracts
  • Interactive exercise and examples

Unit 3: Developing the Maintenance Contract:

  • Vendor management
  • The contracting cycle
  • Assemble a team
  • Assess, determine and specify the required service levels
  • Writing the contract – contents of a maintenance contract
  • Interactive exercise: review some existing contracts
  • Implementing contract management – how to make it work (performance management)
  • Periodic evaluation & improvement

Unit 4: Grounding and Negotiating the Contract:

  • Expectations about availability, reliability, and costs
  • The extensive preventive maintenance schedule – “tricks” of maintenance contractors
  • The seven steps to developing a risk-based maintenance concept
  • Using the maintenance concept to negotiate more effectively lean maintenance contracts
  • Negotiating the contract – negotiation ploys
  • Negotiating the contract – negotiation tactics
  • Negotiating tips
  • Interactive exercise and role-play regarding negotiating

Unit 5: Final Workshop:

  • Development of a maintenance contract in groups
  • Defining the requirements and service levels
  • Develop the offer
  • Selection criteria
  • Presenting the bid
  • Closing the contract
  • Evaluation of results
  • Wrap-up

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