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 Mastering Supervisory Skills (M1083) QR Code

Mastering Supervisory Skills


Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation. 


  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisation.
  • develop a strategy for enhancing the effectiveness of their teams.
  • develop a strategy to support and develop the performance of each member of their staff.
  • review their personal working practices and managerial style.


Mastering Supervisory Skills offers a programme which is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences.  The programme also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments and video training films.


Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role.  The programme recognises that supervisors not only have to manage their teams but also have to operate in a wider organisational context getting things done through, with and for other teams and departments.  Insights developed during the course will be a particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.


DAY 1 - Programme introduction/The Supervisor's Role and Competences:

  • Programme introduction and objectives.
  • Action planning.
  • Roles and responsibilities of the supervisor.
  • The competency concept - measuring actual behaviours against the model.
  • Understanding organisational culture and Developing  a network of relationships and influence

DAY 2 - Delegation and Management Style/Team-Working and Leadership:

  • Delegation skills and empowerment.
  • Management style – ‘situational’ & ‘differential’ leadership models.
  • Group dynamics and team formation.
  • Conflict and conformity in group situations.
  • Problem solving and decision making.
  • Managing team  meetings.

DAY 3 - Communication Skills/Managing Performance & Relationships:

  • Improving communications and  relationships.
  • Dimensions of  staff performance.
  • Practical motivation.
  • Appraisal - case studies in performance management.
  • Coaching and developing staff - the skills of on-job training.

DAY 4 - Managing Performance & Relationships /Personal Effectiveness &Time Management:

  • Assertiveness.
  • People problems and problem people.
  • Constructive criticism - giving and receiving.
  • Discipline.
  • Fundamental principles for time management.
  • Managing time with other people in mind.
  • Planning and priority setting.
  • Interruptions and accessibility.
  • Understanding stress and managing stressed staff.

DAY 5 - Managing change and continuous improvement/action planning:

  • Concept of continuous improvement.
  • Improving systems and processes - engaging and enthusing the team.
  • Creative thinking  techniques.
  • Implementing change.
  • Influencing skills - making an case and managing the ‘politics’.
  • Action planning and programme review.

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