Euro-training Center
 Protocols & Etiquette And The Art Of Dealing With VIPS (M12399) QR Code

Protocols & Etiquette And The Art Of Dealing With VIPS


This course aims to develop the concept of business etiquette and the proper etiquette practices for different business, work and social scenarios. Participants will learn the etiquette requirements for meeting, entertaining, telephone and internet business interaction scenarios. Participants will develop the following competencies:

  • Social etiquette, manners and business protocol.
  • Professional conduct required in formal events.
  • Professional networking etiquette and the art of conversation.
  • Keys to international etiquette, manners and behaviors.
  • Communication etiquette; the invisible rules of telephone and written standards.
  • Advanced business etiquette and ethics.
  • Dealing with VIPs, suppliers, negotiation and difficult situations.

Who Should Attend?

Personnel officers, public relations professionals, events organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Program Outlines:

Principles of business etiquette and protocol:

  • Definitions and concepts.
  • Guiding principle.
  • Importance of etiquette in business.
  • Importance of protocol in business.
  • The importance of manners.
  • Creating the right corporate image.

Achieving communication success:

  • Communication levels and definitions.
  • The principles of communication.
  • Elements of the communication process.
  • Communication delivery aspects.
  • Barriers to effective communication.
  • Overcoming communication barriers.
  • Communicating across cultures.
  • Managing perceptions and biases.
  • Communication key qualities.
  • Listening etiquette.

Personal and professional conduct:

  • Universal expectations for behavior.
  • Etiquette for formal occasions.
  • Handling difficult personalities.
  • Choices for dealing with various behaviors.
  • International business etiquette.
  • Customs and cultures sensitivity awarenes.

Planning and hosting VIP occasions:

  • Preparation for official visits.
  • Protocol at events and summits.
  • Key qualities of the ideal host.
  • Seating strategies.
  • Mistakes to avoid.
  • Meeting at airports.

Proper communication etiquette:

  • Phone etiquette.
  • Meeting etiquette.
  • Email etiquette.
  • Titles and forms of address.
  • Exchanging gifts.

Variations in protocol and etiquette:

  • Administrative protocol.
  • Flags, anthems and logos.
  • Awkward situations and solutions.

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