Euro-training Center
 Protocols & Etiquette And The Art Of Dealing With (M12399) QR Code

Protocols & Etiquette And The Art Of Dealing With

Overview:

Introduction:

This course aims to develop the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios. 

Course Objectives:

At the end of this course the participants will be able to:

  • Understand Social etiquette, manners, and business protocol.
  • Understand the Professional conduct required informal events.
  • Understand the Professional networking etiquette and the art of conversation.
  • Understand the Keys to international etiquette, manners, and behaviors.
  • Communicate etiquette; the invisible rules of telephone and written standards.
  • Deal with VIPs, suppliers, negotiation, and difficult situations.
  • Identify various media skills such as Photography, Video Production, News Editing, and Press Releases.
  • Unified and comprehensive concepts of Etiquette and International Protocol.
  • Understand the universal principles of protocol, etiquette, professional code of conduct.
  • Create a good impression and avoid misconduct or embarrassing practices in important situations.

Targeted Audience:

  • Personnel officers
  • Public relations professionals
  • Events organizers
  • Personal assistants
  • Employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Course Outlines:

Unit 1: Principles of Business Etiquette And Protocol:

  • Definitions and concepts.
  • Guiding principle.
  • Importance of etiquette in business.
  • Importance of protocol in business.
  • The importance of manners.
  • Creating the right corporate image.

Unit 2: Achieving Communication Success:

  • Communication levels and definitions.
  • The principles of communication.
  • Elements of the communication process.
  • Communication delivery aspects.
  • Barriers to effective communication.
  • Overcoming communication barriers.
  • Communicating across cultures.
  • Managing perceptions and biases.
  • Communication key qualities.
  • Listening etiquette.

Unit 3: Personal and Professional Conduct:

  • Universal expectations for behavior.
  • Etiquette for formal occasions.
  • Handling difficult personalities.
  • Choices for dealing with various behaviors.
  • International business etiquette.
  • Customs and cultural sensitivity awareness.

Unit 4: Planning and Hosting VIP Occasions:

  • Preparation for official visits.
  • Protocol at events and summits.
  • Key qualities of the ideal host.
  • Seating strategies.
  • Mistakes to avoid.
  • Meeting at airports.

Unit 5: Proper Communication Etiquette:

  • Phone etiquette.
  • Meeting etiquette.
  • Email etiquette.
  • Titles and forms of address.
  • Exchanging gifts.

Unit 6: Variations in Protocol and Etiquette:

  • Administrative protocol.
  • Flags, anthems, and logos.
  • Awkward situations and solutions.

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