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 The Professional Certified Office Manager Program (M1151) QR Code

The Professional Certified Office Manager Program

Overview:

Introduction:

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results, and respect from superiors and the executive team.

Course Objectives:

At the end of this course the participants will be able to:

  • Creat opportunities for personal development and accepting the challenges when they arise
  • Manage yourself, your subordinates, your colleagues, and your boss more effectively
  • Develop the competence & managerial aspects of your role
  • Improving your confidence, assertiveness, and communication skills
  • Manage the stress and pressure in an increasingly challenging environment
  • Understand your own and others personality & its effect on behavior
  • Make better and more effective decisions

Targeted Audience:

  • Administrators
  • Assistants,
  • executive secretaries
  • Existing or prospective office managers
  • Senior administrators
  • Supervisors of junior level employees.

Course Outlines:

Unit 1: Defining and Developing the Role:

  • The Executive PA – your vital partnership with management
  • Defining the responsibilities and authority of your role. Biases & prejudice
  • Identifying ways of broadening your role and creating opportunities to increase your responsibilities
  • Developing the managerial aspects of your role – essential management skills Planning for development – identifying and overcoming barriers to your success
  • Understanding your own and others personality & subsequent behavior
  • Team Exercise

Unit 2: Effective Communication:

  • Interacting with others and networking for success – getting yourself seen and heard
  • Developing and advancing your relationship with your manager/director
  • Improving your communication skills – negotiating, influencing, persuading, and delegating
  • Individual, Team & Group exercise on Consensus

Unit 3: Developing Confidence:

  • Trusting your initiative and judgment
  • Saying "no" constructively
  • Problem Solving & Decision making tools
  • Team roles and interaction with others
  • Video Presentation Skills
  • Individual & Team Exercise Tantrix & Colour Blind

Unit 4: Developing and Improving Key Skills:

  • Improving your confidence and assertiveness
  • Practicing effective time management skills
  • Concentrating, thinking, listening, and making decisions under pressure
  • Conflict Management
  • Improving your memory
  • Video Conflict Management
  • Team Exercise & Leadership Practice Building/Tower Exercise

Unit 5: Getting Results:

  • Benefiting from key motivation techniques – motivating yourself, your subordinates, and your boss
  • Achieving results through others
  • Managing stress and pressure that comes with change and challenge
  • Measuring your performance based on objectives, standards, responsibilities set and achieved
  • Preparing for your development
  • Action planning
  • Group Exercise

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