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 Advanced Communication Skills Q1318 QR Code
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Advanced Communication Skills



This training program is tailored for individuals seeking to elevate their communication abilities to a higher level of proficiency. Through advanced strategies and personalized feedback, participants gain the skills and confidence needed to navigate complex communication scenarios with clarity, influence, and impact.

Program Objectives:

At the end of this program, the participants will be able to:

  • Identify different approaches to interpersonal relationships.

  • Improve organizational communications.

  • Discover different personal listening styles.

  • Develop skills in building rapport with others.

  • Practice and use assertiveness skills in different situations.

  • Assertively say No and disagree with others.

  • Enhance the ability to influence different personalities.

Targeted Audience:

  • Employees.

  • Supervisors.

  • Senior.

  • Middle managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies.

Program Outlines:

Unit 1:

 Defining Effective Communication:

  • Myths in Communication.

  • Elements of Our Communication with Others.

  • Communication Windows.

  • Identifying Approaches to Interpersonal Relationships.

  • Characteristics of Effective Communicators.

  • Communicating within Teams.

  • Organizational Communication.

Unit 2:

 The Art of Listening:

  • The Personal Listening Profile.

  • Identifying Listening Approaches.

  • Active Listening Techniques.

  • Effective Listening and Paraphrasing.

Unit 3:

 Understanding Others Filter Systems:

  • Internal Representational Systems.

  • Eliciting Meta Programs.

  • Building Rapport with Others.

  • The Heart of Effective Persuasive Communication.

  • Using Questions as Probes.

Unit 4:

 Assertiveness Skills:

  • Definition of Assertiveness.

  • The Power of Self Talk.

  • Assertive Rights and Corresponding Responsibilities.

  • Learning How to Say No.

  • Feedback and Assertiveness.

  • Ten Activities to Practice Assertive Behavior.

Unit 5:

 Influencing Others:

  • The secret of Influencing.

  • What Makes an Effective Influencer.

  • Influencing through Rapport.

  • Sources of Individual Power.

  • Understanding Influencing Styles.

  • A Recipe for Successful Influencing.

  • Influencing Different Personalities.

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