Euro-training Center
 Advanced Strategies in Total Quality Management A2286 QR Code
Share (1) Like Download Brochure (PDF) Dates and locations

Advanced Strategies in Total Quality Management



This training program offers a comprehensive exploration of strategic quality management, delving into its evolution, concepts, and dimensions.It provides participants with the tools to enhance organizational performance and drive continuous improvement.

Program Objectives: 

At the end of this program, participants will be able to:

  • Analyze the strategic dimensions of quality management and integrate strategic thinking into organizational processes.

  • Conduct comprehensive situation analyses and stakeholder analyses to inform quality visions, missions, and goals.

  • Develop and implement effective quality strategies, action plans, and operating plans aligned with organizational objectives.

  • Utilize key performance indicators (KPIs) and quality measurement tools to monitor and evaluate the achievement of quality management strategies.

  • Apply quality control methodologies and establish quality dashboards to drive continuous improvement and ensure organizational excellence.

Targeted Audience:

  • Quality managers and Quality assurance professionals.

  • Quality control personnel.

  • Strategic planners.

  • Business executives.

  • Operations managers.

  • Personnel involved in quality improvement initiatives.

  • Professionals interested in enhancing organizational performance through strategic quality management.

Program Outline:

Unit 1:

Strategic quality management and strategic thinking:

  • Quality evolution and concepts.

  • Dimensions of product quality and service quality.

  • Quality management system: the components.

  • Evaluation of strategic management.

  • The strategic planning and control process.

  • Barriers to strategic implementation.

  • The building blocks of strategic planning.

Unit 2:

Analysis of the Environment:

  • Situation analysis tools in quality departments.

  • Quality stakeholders analysis.

  • Defining quality visions and missions.

  • Developing a quality statement and Setting quality strategic goals.

  • Identifying critical success factors in quality.

  • Key result areas and key performance indicators.

  • Core competencies and core values.

Unit 3:

Goals, objectives, and creative strategies:

  • Goals, objectives, and targets for the quality division.

  • Financial versus non-financial objectives.

  • The use of key result areas in the quality sector.

  • Adopting effective strategies to achieve excellence.

  • Moving from critical success factors to strategic goals.

Unit 4:

Developing operating plans:

  • Expanding SWOT for Strategies.

  • The how-how technique to develop quality-related initiatives.

  • Criteria for effective action plans.

  • Linking goals, strategies, action plans, and budgets.

  • Developing a quality department plan.

Unit 5:

Measuring quality Management strategy achievement:

  • Approaches to quality control.

  • Using Key Result Areas (KRAs) to create KPIs for process control.

  • Examples of quality KPIs.

  • Types of Measures, Quality dashboard.

  • The balanced scorecard for the quality department.

Select training course venue