Applied Operating Models

Overview:

Introduction:

Applied Operating Models are critical frameworks that define how an organization delivers value to its customers, stakeholders, and employees. Operating models encompass the alignment of processes, resources, technology, and governance structures to support strategic goals. This training program covers the foundational and practitioner-level skills needed to design, implement, and refine operating models effectively. Participants will explore key principles, strategic alignment, and delivery techniques to ensure operational efficiency and adaptability in dynamic business environments.

Program Objectives:

By the end of this program, participants will be able to:

• Identify the components and functions of an operating model.

• Align operating models with strategic objectives and business goals.

• Analyze, design, and deliver effective operating models for organizational efficiency.

• Evaluate and improve the operating models to address operational challenges.

• Use monitoring frameworks to ensure the sustainability of operating models.

Targeted Audience:

• Business Analysts and Process Improvement Professionals.

• Operations Managers and Team Leaders.

• Strategy and Transformation Consultants.

• Project and Program Managers.

• Professionals involved in organizational design and change management.

Program Outline:

Unit 1:

Fundamentals of Operating Models:

• Definition and purpose of operating models.

• Components of an operating model: processes, people, technology, and governance.

• The role of operating models in delivering business value.

• Differentiating between target operating models (TOMs) and current models.

• Common frameworks and methodologies for operating model design.

Unit 2:

Strategic Alignment and Design Principles:

• Linking operating models with organizational strategy and goals.

• Understanding key design principles for effective operating models.

• Identifying core capabilities and value streams in the operating model.

• The process of conducting stakeholder analysis and defining success criteria.

• How to address scalability and flexibility in operating model designs.

Unit 3:

Operating Model Implementation:

• The process of transitioning from design to delivery.

• Techniques for resource allocation and change management.

• Establishing clear roles and responsibilities within the model.

• How to manage risks and dependencies during implementation.

• The role of leveraging technology to support operating model delivery.

Unit 4:

Evaluating and Improving Operating Models:

• Tools and metrics for assessing operating model performance.

• Identifying inefficiencies and areas for improvement.

• Techniques for conducting gap analysis and root cause analysis.

• Approaches to iterative refinement of operating models.

Unit 5:

Sustainability and Monitoring Frameworks:

• Importance of establishing a framework for monitoring operating model effectiveness.

• The role of implementing feedback loops for continuous improvement.

• Ensuring long-term adaptability through scenario planning.

• How to integrate sustainability practices into operating models.