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Benchmarking Practical Implementation To Gain Performance Excellence



Benchmarking is the tool you use to identify proven opportunities for improvement in your department and organization. It is used to systematically promote innovation and excellence in any of your business processes. It provides you an understanding of the gap between your existing performance and your strategic goal to become a world-class organization. It can also be used to create innovative products and services that provide leadership recognition to you, your department, or your organization.
This program shows you how you can practically implement Benchmarking in your organization, department, or section. Though the concept of benchmarking is simple enough – the problem comes in its proper implementation, This program covers methodologies for Internal Benchmarking, Industry Benchmarking, and Cross-Industry Benchmarking.
This program provides you the step-by-step methodology that you can use to use to take full advantage of benchmarking for the achievement of your strategic objectives.

This is a Management Briefing Training Program designed to give the participants a quick subject, management, and strategic understanding of the issues involved enabling them to support related initiatives, quality assurance plans, and improvements being suggested by other stakeholders.

Course Objectives:

At the end of this course the participants will be able to:

  • List the benefits of benchmarking
  • Develop your own benchmarking plan
  • Discuss how benchmarking activities can lead to organizational excellence
  • Apply the correct methodology to data collection and analysis
  • Analyze the appropriate methods of continuous improvement

Targeted Audience:

  • Any Manager who needs to improve their skills in benchmarking and performance management
  • Engineers
  • Accountants and finance staff
  • Operation Managers/Process Managers
  • HSE Leaders
  • Middle Managers and Team Leaders involved in process improvement
  • Project and Programme Managers
  • Change Leaders
  • Human Resource (HR) Professionals

Course Outlines:

Unit 1: Performance Measurement: Why It Matters and How To Do It? :

  • The Need for Performance Measurement
  • Using Measurement to Transform Your Organisation
  • The History of Measurement
  • Key Performance Indicators (KPI) Explained
  • Measuring the Correct Things

Unit 2: The Process of Benchmarking:

  • History of Benchmarking
  • Benchmarking Terminology
  • Strategic, Performance, and Process Benchmarking
  • Internal vs. External Benchmarking
  • Applying the Most Appropriate Benchmarking Approach

Unit 3: Conducting a Benchmarking Project:

  • How to Identify Suitable Benchmarking Projects
  • Running a Successful Benchmarking Project
  • The Phases of Benchmarking
  • Identifying and Selecting Metrics and Partners
  • Benchmarking Project Management

Unit 4: Understanding Data, Metrics, and Analysis Tools:

  • Data Use and Abuse: Using Data Constructively
  • A Simple Revision of Key Statistical Terms and Techniques
  • The Importance of the Standard Deviation and Variance
  • The CATWOE Technique, RCA, 5-Whys, and Cause & Effect
  • Collecting and Analysing Benchmarking Information

Unit 5: Essential Tools for Benchmarking and Continuous Improvement:

  • Kaizen and Continuous Improvement
  • DMAIC and Six Sigma
  • Poka-Yoke Approaches
  • Legal and Ethical Issues in Benchmarking
  • Personal Action Planning

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