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 Business amp Management Performance Improvement Skills M1080 QR Code
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Business & Management Performance Improvement Skills



Performance Management is guaranteeing that the worker and the organization are centered and adjusted towards key needs. This Performance Administration preparation course will appear you how to coordinated Execution Goals, Basic Victory Components, and Key Execution Pointers into an execution administration framework connected by an exceedingly talented authority, administrative, and supervisory team.

This will empower the top-performing companies to not as it were to create future and existing pioneers but to define strong execution administration forms. This incorporates normal execution audits and nitty-gritty examinations, merit-based remunerate and acknowledgment, staff advancement adjusted with commerce needs, and faultless approaches to moo or non-performance. Supervisors got to customize their procedures to each staff, whether creating extended objectives for over-performers or dealing with troublesome and or moo-performing staff. The proper plan and utilization of Savvy destinations too empower imperative to take after through and play a necessary portion in any execution administration system. 

It is developed after extensive research and is aligned to global best practices and benchmarks. the training course will also prove invaluable for experienced leaders who want to build their skills to the next level, and for managers who have had no formal experience or training with regards to managing performance.

Course Objectives:

At the end of this course the participants will be able to:

  • Design, develop and implement a strategy-based performance management action plan that aligns to sustaining a high-performance culture and optimal financial business outcomes
  • Identify and build core behaviors required in performance planning
  • Commit to and promote sound performance management principles
  • Understand how motivation in the workplace can produce expected results from your employees
  • Learn proven ways to reward and sustain excellent performance
  • Ensure that all team members are united and dedicated to their goals
  • Manage expectations on how staff’s progress will be measured
  • Provide useful constructive feedback and continuous coaching for results
  • Adequately prepare for the performance review
  • Develop, contribute and sustain a High-Performance Culture

Targeted Audience:

  • Human Resource
  • Employment Relations
  • Personnel Staff
  • All Line Managers
  • Team Leaders
  • Supervisors
  • Learning & Development
  • Training Officers
  • Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques

Course Outlines:

Unit 1: Introduction to Performance Management:

  • The Context and Business Case for Performance Management
  • Strategic and Integrated Performance Management
  • The Importance of Establishing a Culture of High Performance
  • The Principles and Building Blocks of Effective Performance Management
  • The Role of HR and Leaders within Performance Management
  • Motivational Theories, Models and their Role in Performance Management
  • The Psychological Contract in Practice

Unit 2: Performance Management: Setting Performance Objectives:

  • What are the performance objectives?
  • Key Elements of Performance Objectives – SMART
  • The Importance of Agreeing to Objectives
  • Quantitative and Qualitative Objectives
  • Developing SMARTMaC Objectives
  • Setting Objectives
  • Achieving Holistic Organization Integration – Vertical, Horizontal and Functional

Unit 3: Performance Management: Key Performance Indicators (KPIs):

  • What are KPIs?
  • Significance of Performance Objectives and KPIs 
  • Developing the Best KPIs for Your Organization
  • Designing KPIs that Matter
  • The Value of the Balanced Scorecard (BSC)
  • The Purpose of Employee Appraisal
  • Managing Challenges with the Employee Appraisal

Unit 4: Performance Management: Managing Performance:

  • Monitoring Employee Performance with Ongoing Review
  • Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
  • Managing a Performance Problem
  • Improving Attendance at Work – Resolving Absences and Sick Absences
  • Agreeing with the Performance Appraisal Rating
  • Performance Appraisal and the Link to Rewards and Recognition
  • Benchmarked Performance Appraisal Methods

Unit 5: Impact of Positive and Constructive Feedback and Coaching:

  • Optimal Feedback Models to Provide Constructive and Developmental Feedback
  • Impact of Giving and Receiving Useful Feedback
  • Coaching for Effective Performance
  • Continuing Professional Development: Personal Development Planning (PDP)
  • Review, Summary, and Final Evaluation

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