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Business Performance Mastery



This training program is an intensive program designed to equip participants with the skills and knowledge needed to excel in optimizing organizational performance. Through a combination of theoretical concepts and practical exercises, participants learn how to design, implement, and manage strategies that drive business success.

Program Objectives:

At the end of this program, the participants will be able to:

  • Design, develop, and implement a strategy-based performance management action plan aligned with sustaining a high-performance culture and optimal financial outcomes.

  • Identify and cultivate core behaviors essential for effective performance planning, including commitment to sound performance management principles.

  • Understand the role of workplace motivation in influencing employee performance outcomes and learn proven strategies for rewarding and sustaining excellent performance.

  • Ensure team unity and dedication to goals while managing expectations regarding how staff progress will be measured.

  • Provide constructive feedback, continuous coaching, and adequate preparation for performance reviews to drive results and contribute to sustaining a high-performance culture within the organization.

Targeted Audience:

  • Human Resource and Employment Relations.

  • Personnel Staff.

  • All Line Managers.

  • Team Leaders.

  • Supervisors.

  • Learning & Development Departments.

  • Training Officers.

  • Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques.

Program Outlines:

Unit 1:

Introduction to Performance Management:

  • The Context and Business Case for Performance Management.

  • Strategic and Integrated Performance Management.

  • The Importance of Establishing a Culture of High Performance.

  • The Principles and Building Blocks of Effective Performance Management.

  • The Role of HR and Leaders within Performance Management.

  • Motivational Theories, Models and their Role in Performance Management.

  • The Psychological Contract in Practice.

Unit 2:

Performance Management: Setting Performance Objectives:

  • What are the performance objectives?

  • Key Elements of Performance Objectives – SMART.

  • The Importance of Agreeing to Objectives.

  • Quantitative and Qualitative Objectives.

  • Developing SMARTMaC Objectives.

  • Setting Objectives.

  • Achieving Holistic Organization Integration – Vertical, Horizontal and Functional.

Unit 3:

Performance Management: Key Performance Indicators (KPIs):

  • What are KPIs?

  • Significance of Performance Objectives and KPIs.

  • Developing the Best KPIs for Your Organization.

  • Designing KPIs that Matter.

  • The Value of the Balanced Scorecard (BSC).

  • The Purpose of Employee Appraisal.

  • Managing Challenges with the Employee Appraisal.

Unit 4:

Performance Management: Managing Performance:

  • Monitoring Employee Performance with Ongoing Review.

  • Addressing the Performance Gap – Proven Approaches to Solving Performance Problems.

  • Managing a Performance Problem.

  • Improving Attendance at Work – Resolving Absences and Sick Absences.

  • Agreeing with the Performance Appraisal Rating.

  • Performance Appraisal and the Link to Rewards and Recognition.

  • Benchmarked Performance Appraisal Methods.

Unit 5:

Impact of Positive and Constructive Feedback and Coaching:

  • Optimal Feedback Models to Provide Constructive and Developmental Feedback.

  • Impact of Giving and Receiving Useful Feedback.

  • Coaching for Effective Performance.

  • Continuing Professional Development: Personal Development Planning (PDP).

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