Business Process Modeling (BPM)
Overview:
Introduction:
To harness the work done in organizations, and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes how to develop a variety of process model types.
The most common process modeling standards are taught, assuring you the maximum applicability to your environment. Last, it provides valuable facilitation tips and techniques to help ensure that your modeling sessions stay focused, and are viewed as successful by all involved.
Course Objectives:
At the end of this course the participants will be able to:
- Contribute to business process improvement initiatives
- Develop the skill to gather the right information to build a business process model
- Accurately capture and map the details of a business process using models
- Apply best-practice business process analysis and modeling techniques
- Improve, design, and optimize the work of the organization through process modeling and analysis
- Contribute to the competitiveness of the organization through operational excellence
- Design digitally-enabled processes using the BPMN technique
Targeted Audience:
- Business Managers
- Business Process Owners
- Process Analysts
- Process Designers
- Operations Managers
- Business and Systems analysts
- Information Technology Professionals
- Process Project Team Leaders and Members
- Quality management Specialists
Course Outlines:
Unit 1: Business Process Modeling (BPM) Concepts:
- Business Process Management Framework
- Benefits of Process Modeling
- How process models are used
- Supporting Business Objectives
- Process terminology
- Types of Process Models
Unit 2: Framing the Process:
- Discussion
- Exercise
- Staying focused during process mapping
- Preparation for modeling/elicitation sessions
- Roles and responsibilities of key stakeholders
- Importance of process scope and techniques to prevent process scope creep
- Pre- and post-conditions
- The Scope Diagram
- The Supplier/Input/Process/Output/ Customer (SIPOC) Chart
- Introduction to case study and workshop
- Using Variations Lists to help frame processes
- Workshop
Unit 3: Process Mapping:
- Definition of a process map
- Swim lanes; a different view of a process map
- Process mapping notation
- Developing scenarios
- Primary and alternate paths
- Three-part workshop
Unit 4: Refining Process Maps:
- Definition of a process map
- Frequently found mapping problems and how to correct them
- Inputs and outputs: to show or not to show
- Supporting process details in the text
- Workshop
Unit 5: Effective FacilitationTechniques for Process Modeling:
- Facilitating process mapping sessions
- Process Mapping roles
- The partnership between Facilitator and Scribe
- Setting the stage with participants
- Eliciting What vs. How
- Workshop: Process mapping facilitation practice and feedback
Unit 6: UML and BPMN notation:
- Activity diagrams, a different type of process model
- Purpose of UML Activity Diagrams
- UML Notation Equivalents to ISO
- Purpose of BPMN notation
- BPMN Equivalents to ISO
- Additional BPMN symbols and their uses
- Tips for working with multiple standards
- Workshop
Unit 7: Process Maps in Requirements:
- Concurrent business modeling for complete requirements
- Balancing data and process
- State transition model
- Interaction model
- Workshop
Unit 8: Automation and Enterprise Process Modeling:
- Balancing Data and Process
- Short exercise
- Using BP Models to help find and document business rules
- Short exercise
- Managing Business Processes and Automation
- Identifying and organizing processes
- Hierarchy function/process model
- Value Chain models
- Workshop