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Business Process Outsourcing Management



This training program is designed to equip participants with the necessary skills and knowledge to effectively manage outsourced business processes. Through a combination of theoretical learning and practical exercises, participants learn how to identify outsourcing opportunities, select suitable vendors, and oversee the implementation and performance of outsourced services.

Program Objectives:

At the end of this program, the participants will be able to:

  • Identify potential areas for outsourcing within their organization and evaluate the suitability of outsourcing for specific business processes.

  • Develop comprehensive outsourcing strategies, including vendor selection criteria, contract negotiation, and performance measurement frameworks.

  • Effectively manage outsourced relationships, ensuring alignment with organizational goals, quality standards, and regulatory requirements.

  • Implement best practices for mitigating risks associated with outsourcing, such as data security, intellectual property protection, and operational disruptions.

  • Continuously monitor and optimize outsourced processes to drive operational excellence and achieve cost savings for the organization.

Targeted Audience:

  • Top management.

  • Head of departments.

  • Managers.

  • Strategic planning department.

Program Outlines:

Unit 1:

Move Towards Globalization:

  • Definitions of Globalization.

  • History of Globalization.

  • Measuring Globalization.

  • Effects of Globalization.

  • Jobs Produced in Globalization.

  • Critics About Globalization.

Unit 2:

Introduction to Outsourcing:

  • Reasons to Outsource.

  • Management and the Corporation.

  • Qualifications of Outsourcers.

  • Labor and Government.

  • Definition of Legal Process Outsourcing.


  • Definition of Offshoring.

  • Offshoring Terminology.

  • Focus and Strategy of Offshoring.

  • Intellectual Property.

  • Debate About Offshoring.

  • Concerns About Offshoring.

Unit 3:

Introduction to Business Process Outsourcing:

  • Benefits of Business Process Outsourcing.

  • Limitation and Threats of Business Process Outsourcing.

  • Website Management Outsourcing.

  • Recruitment Process Outsourcing.

Unit 4:

Business Process:

  • History and Other Definitions of Business Process.

  • Four Improvement Areas.

  • Business Process Definition Metamodel.

  • Business Process Mapping.

  • Communication Enables Business Process.

Unit 5:

Business Process Management:

  • Definition of Business Process Management.

  • Business Process Management Lifecycle.

  • Business Process Management Technology.

  • Value Process Management.

  • Human Interaction Management.

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