Business Process Outsourcing Management
Overview:
Introduction:
Review the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a common and powerful strategy used by many businesses globally. Become a valued member of your business by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.
Course Objectives:
At the end of this course the participants will be able to:
- Learn the important concepts, tools, and uses of Business Process Outsourcing.
- Learn about the benefits of implementing Business Process Outsourcing processes in your workplace.
- Examine Business Process Management.
- Review offshore outsourcing.
Targeted Audience:
- Top management
- Head of departments
- Managers
- Strategic planning department
Course Outlines:
Unit 1: Move Towards Globalization:
- Definitions of Globalization
- History of Globalization
- Measuring Globalization
- Effects of Globalization
- Jobs Produced in Globalization
- Critics About Globalization
Unit 2: Introduction to Outsourcing:
- Reasons to Outsource
- Management and the Corporation
- Qualifications of Outsourcers
- Labor and Government
- Definition of Legal Process Outsourcing
- Definition of Legal Process Outsourcing
Unit 3: Offshoring:
- Definition of Offshoring
- Offshoring Terminology
- Focus and Strategy of Offshoring
- Intellectual Property
- Debate About Offshoring
- Concerns About Offshoring
Unit 4: Introduction to Business Process Outsourcing:
- Benefits of Business Process Outsourcing
- Limitation and Threats of Business Process Outsourcing
- Website Management Outsourcing
- Recruitment Process Outsourcing
Unit 5: Business Process:
- History and Other Definitions of Business Process
- Four Improvement Areas
- Business Process Definition Metamodel
- Business Process Mapping
- Communication Enables Business Process
Unit 6: Business Process Management:
- Definition of Business Process Management
- Business Process Management Lifecycle
- Business Process Management Technology
- Value Process Management
- Human Interaction Management
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