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  CBP Certified Customer Service Business Professional V2303 QR Code
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( CBP ) Certified Customer Service Business Professional



This comprehensive 5-day course is designed to equip participants with the essential skills and knowledge needed to excel in the field of customer service. Whether you are a seasoned professional seeking to enhance your expertise or an aspiring individual aiming to enter the customer service industry, this course is tailored to meet your needs.

Course Objectives:

At the end of this course the participants will be able to: 

  • Develop Customer Service Skills

  • Understanding Customer Behavior

  • Building Customer Relationships

  • Managing Customer Complaints

  • Implementing Customer Service Standards

  • Using Technology for Customer Service

  • Measuring Customer Satisfaction

Targeted Audience:

  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Front Desk and Reception Staff
  • Call Center Agents
  • Retail Associates
  • Hospitality Industry Staff
  • Small Business Owners and Entrepreneurs

Course Outlines:

Unit1: Introduction to Customer Service

  • The Importance of Customer Service in Business

  • Understanding Customer Expectations

  • Effective Communication Skills for Customer Service

Unit 2: Customer Relationship Management

  • Building Positive Customer Relationships

  • Handling Difficult Customers and Complaints

  • Conflict Resolution Techniques

Unit 3: Customer Service Strategies

  • Implementing Customer Service Standards

  • Personalization and Tailoring Service to Customers

  • Utilizing Technology for Customer Service

Unit 4: Measuring Customer Satisfaction

  • Customer Feedback and Surveys

  • Key Performance Indicators (KPIs) in Customer Service

  • Continuous Improvement in Customer Service

Unit 5: Role of Customer Service in Business Success

  • Customer Loyalty and Retention Strategies

  • Creating a Customer-Centric Culture

  • Final Assessment and Certification

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