Certified Crisis Management Professional CCMP
Overview:
Introduction:
This program is designed to prepare participants for the certification exam only.
The Certified Crisis Management Professional (CCMP) certification is a recognized credential for individuals demonstrating expertise in crisis management planning, response, and recovery. This training program provides participants with the knowledge and skills to anticipate, prepare for, and effectively respond to a wide range of crises, minimizing their impact on organizations and stakeholders.
Program Objectives:
By the end of this program, participants will be able to:
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Identify the principles and practices of crisis management.
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Perform risk assessments and identify potential crisis scenarios.
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Develop comprehensive crisis management plans.
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Lead and coordinate crisis response teams effectively.
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Communicate effectively with stakeholders during a crisis.
Targeted Audience:
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Crisis Management Professionals.
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Public Relations and Communications Specialists.
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Business Continuity and Disaster Recovery Professionals.
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Security Managers.
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Government Officials.
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Senior Executives and Managers.
Program Outline:
Unit 1:
Foundations of Crisis Management:
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Definition of crisis and understanding of its impact on organizations.
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Importance of proactive crisis planning and preparation.
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Legal and ethical considerations in crisis management.
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Exploration of building a crisis-resilient organization.
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The role of leadership and communication in crisis situations.
Unit 2:
Crisis Risk Assessment and Planning:
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Methods of conducting threat and vulnerability assessments.
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Identification of potential crisis scenarios and their potential impacts.
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Development of crisis communication plans and key messages.
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How to create crisis response teams and assignment of roles and responsibilities.
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Methods of conducting crisis drills and simulations.
Unit 3:
Crisis Response and Communication:
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Crisis management plan and coordination of response efforts.
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Management of information flow and effective communication with stakeholders.
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How to deal with media inquiries and management of public perception.
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Utilization of social media and other digital platforms for crisis communication.
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Mitigation of the impact of misinformation and rumors.
Unit 4:
Crisis Recovery and Lessons Learned:
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Tools for conducting post-crisis reviews and evaluations.
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Corrective actions and improvement of crisis management plans.
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Importance of learning from past crises and adapting to evolving threats.
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Building organizational resilience and fostering a culture of preparedness.
Unit 5:
Certification Exam Preparation:
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Overview of the CCMP certification exam structure.
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Review of key concepts, methodologies, and frameworks.
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Sample exam questions and their potential answers.
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Exploration of resources and materials for further study and preparation.