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 Certified Data Centre Facilities Operations Manager G1367 QR Code
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Certified Data Centre Facilities Operations Manager



This course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance, and international standards, managing people.

Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective, and efficient will receive full attention in this course.

Course Objectives:

At the end of this course the participants will be able to:

  • Setup a data center facility operations team.
  • Manage and motivate your facilities management team.
  • Setup SLA’s and manage them including liabilities, KPI’s, etc..
  • Manage vendors and measure their performance.
  • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc..
  • Manage safety & statutory requirements.
  • Effectively and efficiently manage data center operations.
  • Manage documents.
  • Setup equipment life cycle including testing.
  • Define data center design limits and set-up and manage a proper capacity management plan.
  • Manage day-to-day data center operations.

Targeted Audience:

  • The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data center (representing both end-customers and/or service provider/facilitators) and having a responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as Datacenter managers, Operations / Floor / Facility managers, data center engineers, network/system engineers/data center sales/consultants.

Course Outlines:

Unit 1: The Data Centre Operations Team:

  • Leadership criteria and attributes.
  • How to set-up up an efficient and effective facility management operations team structure.
  • Defining roles, responsibilities, and skill metrics.
  • Key Performance Objectives (KPO) and appraisals.
  • Job rotation, reward, promotion, and succession planning as strategies to grow and retain talent.
  • Training and assessments and Shift management, scheduling, and roster planning.

Unit 2: Vendor Management:

  • Vendor selection and qualification.
  • Managing risk and dealing with non-compliance, public liability, legal, escalation, and complaint procedures.
  • Key considerations of a vendor agreement for services.
  • Performance measurement and reporting.

Unit 3: Facilities Maintenance:

  • Maintenance options.
  • Main considerations for maintenance agreements.
  • The practicality in deciding between comprehensive/non-comprehensive maintenance regimes.
  • Warranty pitfalls.
  • Service reports alignments with maintenance agreements.
  • Tiered maintenance considerations.
  • Preventive, Predictive, Condition, and Reliability Centred (RCM) based maintenance.
  • Managing on-site/on-sites spares and how to determine which spares to keep on-site.

Unit 4: Managing Safety & Statutory Requirements:

  • Statutory and industry compliance/regulations.
  • Emergency response and safety policies and procedures.
  • PTW (Permit To Work) requirements and procedures.
  • General rules and regulations for the data center.
  • Ergonomic workspace.
  • SOP’s for a power outage, fire, bomb threat, etc.

Unit 5: Service Level Agreement (SLA) Management:

  • Defining data center design limitations.
  • Defining measurement criteria and reporting.
  • Alignment of business SLA with vendor SLA.
  • Defining change management procedure for installation and de-installation of new equipment.
  • Reporting and escalation management.

Unit 6: Managing Physical Security:

  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507.
  • SOP (Standard Operating Procedures) in managing day to day security access control, such as:
    - Entry/exit control and access management.
    - Permit-To-Work (PTW) and contractor work in progress.
    - Delivery of goods.
    - Customer access.
    - Etc.
  • Effective patrols routing and how to ensure 24x7 vigilance.
  • Handling external threats; crisis/emergency situations.
  • Security incident management.

Unit 7: Managing Daily Data Centre Operations/Floor Management:

  • ITSM/ITIL (IT service management) in the data center.
  • Shift hand-over requirements and procedures.
  • Asset and inventory management for hardware, software, spares, consumables, etc..
  • Floor management procedures and duties such as rack space allocations, management of installers.
  • Pre-installation analysis for power, cooling, weight, EMF, fire protection, and other in_uencing factors.
  • From truck to rack.
  • Handling of incoming equipment.
  • Inspection, unpacking, and security procedures.
  • Staging procedure and requirements.
  • Equipment movement into the computer room.
  • Finishing up the installation.
  • De-installation/commissioning procedures.

Unit 8: Capacity Management:

  • Defining the design limits of the data center.
  • Setting up thresholds, monitoring, and reporting.
  • Business review and future capacity planning.
  • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions.

Unit 9: Cable Management:

  • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements.
  • Cabling specification & labeling based on ANSI/TIA-606.
  • In-rack power and network cabling.
  • Labeling requirements.
  • Cabling/cable tray layout documentation.

Unit 10: Data Centre Cleaning and Pest Control:

  • Types of pollution found in data centers such as H2S, air-particulates, etc..
  • Common causes of pollution in the data center.
  • Standards, policies, and techniques to reduce and clean up dust, pests, and other pollution and disturbances.

Unit 11 Data Centre Monitoring and Automation:

  • Datacenter monitoring requirements.
  • Threshold setting and reporting requirements.
  • Notification and escalation requirements.
  • Automated 24hrs helpdesk ticketing systems.
  • Incident and customer complaint management & change management.
  • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE, etc..

Unit 12: Managing Documentation/Archives:

  • Document management standards.
  • Document management process requirements.
  • Minimum and desired design documentation set.
  • Operational management documents.

Unit 13: Equipment Life-Cycle Management:

  • Policies and procedures governing life cycle management.
  • Asset management including software and firmware.
  • Service situations.
  • Review, triggers, and reporting.
  • Test life cycle.

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