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 Coaching Skills for Managers M2098 QR Code
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Coaching Skills for Managers



The Coaching Skills for Managers training program is a comprehensive initiative designed to equip participants with the necessary skills and tools to effectively coach and develop their teams. Through a blend of theoretical insights, practical exercises, and experiential learning, participants learn how to inspire, motivate, and empower their team members to achieve their full potential.

Program Objectives:

At the end of this program, participants will be able to:

  • Utilize a coaching model, tools and techniques.

  • know when to use coaching with staff and peers.

  • Develop strong 1-2-1 interpersonal, listening and communication skills.

  • Empower team members to identify their own goals and improvements.

  • Connect individual staff to the strategic needs of your organisation.

  • Build and maintain more positive, constructive working relationships.

  • Retain high performers by giving them responsibility for and ownership of success.

  • Establish a coaching relationship.

  • Ask powerful questions, Generate new options and Set realistic goal.

Targeted Audience:

  • Mid-level Managers aspiring to enhance their leadership abilities.

  • Supervisors and Team Leaders seeking to improve their coaching skills.

  • Human Resource Professionals involved in talent development.

  • Executives aiming to foster a coaching culture within their organization.

  • Leaders interested in mastering coaching techniques for effective leadership and team development.

Program outline:

Unit 1:

An Overview of Coaching:

  • Describe coaching.

  • Why is it so successful?

  • Coaching is not what.

  • What type of coaching do you do?

  • Coaching as a management approach.

  • The various applications of coaching, such as instant feedback, frequent meetings, performance, and continual improvement.

Unit 2:

How To Give Constructive Feedback:

  • When to give feedback and how.

  • Structuring a feedback conversation.

  • 2 models for giving effective feedback: Situation-Behaviour-Impact and Pendleton’s feedback process.

  • Phrases and statements to use.

  • Introduction and practical implementation of coaching models for understanding learning styles, building rapport and trust, setting SMART objectives, and giving immediate/on the job coaching – Regular 121’s – Performance meetings.

Unit 3:

Understanding Individuals & Their Motives:

  • Recognizing the world through others' perspectives.

  • Understanding how beliefs, attitudes, and behavior are impacted.

  • How to comprehend this and put it into practice in the workplace to enhance performance.

Unit 4:

Coaching Models:

  • Using the GROW coaching model.

  • Practice and application of GROW.

  • Other coaching models: GROWTH, OUTCOMES, FUEL.

Unit 5:


  • Powerful questions.

  • Understanding question types and knowing when to use them.

  • Active-Listening.

  • Getting out of your own way!

  • Listening at different levels.

  • Finding amazing things in what your client has said.

  • Conduct and Ethics: Coaching approaches, Ethical practice, Confidentiality.


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