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Demand management and Capacity



Demand management is the process of understanding and managing the demand for IT services. It involves identifying, prioritizing, and forecasting demand, as well as developing and implementing strategies to meet that demand. Capacity management is the process of ensuring that IT infrastructure has the capacity to meet demand. It involves identifying and managing IT resources, such as hardware, software, and personnel.

Course Objectives

At the end of this course, participants will be able to:

  • Understand the principles of demand management and capacity management.
  • Apply demand management and capacity management techniques to real-world situations.
  • Develop and implement demand management and capacity management plans.
  • Work effectively with stakeholders to manage demand and capacity.

Targeted Audience

This course is designed for IT professionals who are responsible for demand management and capacity management. This includes IT managers, IT architects, IT system analysts, and IT support staff.


Course Outline:

Unit 1:Introduction to Demand Management

  • What is demand management?
  • The importance of demand management
  • The benefits of demand management
  • The challenges of demand management

Unit 2:Demand Management Process

  • Identifying and prioritizing demand
  • Forecasting demand
  • Developing and implementing demand management strategies

Unit 3: Capacity Management Process

  • Identifying and managing IT resources
  • Capacity planning
  • Capacity monitoring
  • Capacity forecasting

Unit 4: Demand and Capacity Management Tools

  • IT service management tools
  • Business intelligence tools
  • Analytics tools

Unit 5: Demand and Capacity Management Best Practices

  • Communication and collaboration
  • Stakeholder management
  • Continuous improvement


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