Education Organization Management System ISO 21001: 2018

Overview:

Introduction:

ISO 21001:2018 is an international management system standard specifically developed for educational organizations. It provides a framework that enhances the consistency and quality of educational services, focusing on learner satisfaction, institutional effectiveness, and continuous improvement. This program introduces participants to the principles, structure, and implementation approach of ISO 21001:2018, helping institutions build systems that support inclusive, equitable, and high-quality education in alignment with their mission and stakeholder needs.

Program Objectives:

By the end of this program, participants will be able to:

• Understand the requirements and structure of ISO 21001:2018.

• Identify the unique needs and expectations of learners and other beneficiaries.

• Establish policies, objectives, and processes that improve educational outcomes.

• Implement effective planning, operational, and evaluation mechanisms.

• Prepare for ISO 21001 certification and support ongoing institutional improvement.

Target Audience:

• School and University Administrators.

• Quality Assurance Officers in Educational Institutions.

• Education Program Directors and Coordinators.

• Accreditation and Compliance Officers.

• Trainers, Educators, and Academic Managers.

• Institutional Development and Strategy Specialists.

Program Outline:

Unit 1:

Introduction to ISO 21001:2018 and Educational Management Systems:

• Overview of ISO 21001 and its alignment with ISO high-level structure (HLS).

• Purpose and benefits of an EOMS (Educational Organization Management System).

• Key concepts: learner focus, accessibility, ethics, inclusion, and continuous improvement.

• Understanding organizational context and stakeholder identification.

• Defining the scope of the EOMS and its strategic alignment.

Unit 2:

Leadership, Planning, and Learner-Centered Focus:

• Role of top management in leading the educational management system.

• Setting educational policies and strategic objectives.

• Identifying and addressing risks and opportunities in education delivery.

• Stakeholder engagement, including learners, families, and communities.

• Establishing learner-centered services and performance indicators.

Unit 3:

Support and Operational Management in Educational Settings:

• Managing institutional resources, infrastructure, and academic environments.

• Competency development and professional support for educators.

• Internal and external communication strategies.

• Control of documented information in educational institutions.

• Curriculum design, learning delivery, and support service management.

Unit 4:

Evaluation of Performance and Continuous Improvement:

• Monitoring and measuring educational outcomes.

• Evaluation of learner satisfaction and stakeholder feedback.

• Internal audits for educational processes and academic quality.

• Management review and strategic performance analysis.

• Corrective actions and improvement planning in education systems.

Unit 5:

Implementation Strategy and Certification Preparation:

• Developing an implementation plan for ISO 21001 compliance.

• Performing a gap analysis and setting improvement priorities.

• Integrating ISO 21001 with other systems (e.g., ISO 9001 for quality).

• Building institutional culture around quality education and accountability.

• Preparing for external audits and sustaining certification compliance.