Effective Contractor Management in Maintenance & Technical Projects

Overview:

Introduction:

This highly interactive training course will ensure that delegates understand how contractor management will fit in the Asset Management context - how to select the right contractor and contract type which suits your sourcing strategy and how to manage and monitor the results. Further, topics such as risk management, safety-health-environment aspects, partnerships, negotiating, people management (winning the hearts of the people), and applying contracts in a complex project environment (Turnkey contracts, Public-Private Partnerships PPP) will be considered.

Delegates will have the opportunity to discuss the existing contracts used in the organization. Through a combination of formal lectures and group work, delegates will leave the course with the tools to make contracts and contract management highly effective.

Course Objectives:

At the end of this course the participants will be able to:

• Explain the basic elements of effective contractor management and its position within asset management
• Evaluate bids and proposals and choose the right contractor
• Identify, evaluate and manage the risks involved (SHE, performance)
• Manage & monitor the contractor performance in an innovative way
• Develop and negotiate contracts

Targeted Audience:

• Operations & Maintenance professionals
• Reliability, Asset & Plant professionals
• All professionals involved in contractor management
• All professionals negotiating, managing, and verifying contracts in maintenance & technical projects
• Production & Continuous Improvement professionals
• Contract management teams
• Facility management teams
• Shutdown and Turnaround management teams
• Anyone who wishes to update themselves on contractor management

Course Outlines:

Unit 1: Contractor Management Basics:

• Overview of contractor management and how it relates to asset management
• Sourcing strategies
• Risks involved – risk management & SHE aspects
• Grounding the maintenance contract with a Risk-Based Maintenance concept – how to keep that knowledge in-house

Unit 2: Contract Types for Maintenance & Technical Projects:

• Contracts – basic types
• Contracts – complex types (Turnkey, Design & Construct, Public-Private Partnerships)
• Procurement aspects
• Choosing the right contractor
• Monitoring & managing contractor performance – from traditional penalties & rewards to more innovative ways

Unit 3: Developing the Contract:

• The contracting cycle
• Requirements/service levels, RAMS aspects (Reliability Availability Maintainability Safety)
• Writing the contract
• Periodic evaluation & continuous improvement – vendor management
• Partnerships

Unit 4: People Management & Negotiation Aspects:

• Implementing contract management – how to make it work by influencing the behavior of people
• Negotiating the contract – negotiation ploys, tactics & tips

Unit 5: Final Workshop:

• In a very interactive workshop, all major topics of this seminar will be highlighted and practiced in groups. Major topics will be:
  • Requirements/service levels – defining what you want
  • Tendering process
  • Contractor selection
  • Contractor management – measuring & managing the performance
  • Negotiation
  • Evaluation