Effective Contractor Management in Maintenance & Technical Projects
Overview:
Introduction:
This highly interactive training course will ensure that delegates understand how contractor management will fit in the Asset Management context - how to select the right contractor and contract type which suits your sourcing strategy and how to manage and monitor the results. Further, topics such as risk management, safety-health-environment aspects, partnerships, negotiating, people management (winning the hearts of the people), and applying contracts in a complex project environment (Turnkey contracts, Public-Private Partnerships PPP) will be considered.
Delegates will have the opportunity to discuss the existing contracts used in the organization. Through a combination of formal lectures and group work, delegates will leave the course with the tools to make contracts and contract management highly effective.
Course Objectives:
At the end of this course the participants will be able to:
- Explain the basic elements of effective contractor management and its position within asset management
- Evaluate bids and proposals and choose the right contractor
- Identify, evaluate and manage the risks involved (SHE, performance)
- Manage & monitor the contractor performance in an innovative way
- Develop and negotiate contracts
Targeted Audience:
- Operations & Maintenance professionals
- Reliability, Asset & Plant professionals
- All professionals involved in contractor management
- All professionals negotiating, managing, and verifying contracts in maintenance & technical projects
- Production & Continuous Improvement professionals
- Contract management teams
- Facility management teams
- Shutdown and Turnaround management teams
- Anyone who wishes to update themselves on contractor management
Course Outlines:
Unit 1: Contractor Management Basics:
- Overview of contractor management and how it relates to asset management
- Sourcing strategies
- Risks involved – risk management & SHE aspects
- Grounding the maintenance contract with a Risk-Based Maintenance concept – how to keep that knowledge in-house
Unit 2: Contract Types for Maintenance & Technical Projects:
- Contracts – basic types
- Contracts – complex types (Turnkey, Design & Construct, Public-Private Partnerships)
- Procurement aspects
- Choosing the right contractor
- Monitoring & managing contractor performance – from traditional penalties & rewards to more innovative ways
Unit 3: Developing the Contract:
- The contracting cycle
- Requirements/service levels, RAMS aspects (Reliability Availability Maintainability Safety)
- Writing the contract
- Periodic evaluation & continuous improvement – vendor management
- Partnerships
Unit 4: People Management & Negotiation Aspects:
- Implementing contract management – how to make it work by influencing the behavior of people
- Negotiating the contract – negotiation ploys, tactics & tips
Unit 5: Final Workshop:
- In a very interactive workshop, all major topics of this seminar will be highlighted and practiced in groups. Major topics will be:
- Requirements/service levels – defining what you want
- Tendering process
- Contractor selection
- Contractor management – measuring & managing the performance
- Negotiation
- Evaluation