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 Effective Frontline Leadership M2073 QR Code
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Effective Frontline Leadership



Why do some businesses adapt so quickly to market shifts, technological advancements, and customer demands while others don't? Effective leadership at all organizational levels, but particularly at the frontline level, is closely related to it. Many businesses state that their most valuable resource is their staff, however research reveals that many employees only give 50% or less of their potential. Effective team leaders understand that they reach their full potential when they encourage their team to use their creativity and enthusiasm.

The crucial role of frontline leaders in fostering and maintaining employee engagement as a factor in well-being, business expansion, and profitability inside the organization is explored in this thorough training course, despite the fact that there is no one magic formula. Participants will evaluate their leadership abilities and capabilities.

Course Objectives

At the end of this course, participants will be able to:

  • Review the strong business case for its deployment and define engagement.
  • Demonstrate to attendees how to gauge, maintain, and increase engagement
  • Determine whether the leadership style has a good or negative effect on staff engagement.
  • To encourage collaborative practice, acknowledge "the collective power of insight."
  • Assessing and improving motivation in light of theoretical models
  • Recognize and put into practice team performance theories.

Targeted Audience

  • Aspiring HR Professionals

  • Newly appointed managers
  • New graduates

Course Outline

Unit 1: Aligning Performance to Create Trust & Engagement

  • The power of trust
  • Collective wisdom to enhance decisions
  • Team purpose - Performance management, KPI’s and MBO’s
  • The importance of behaviours - Building a team charter
  • Performance audits, reviews, and implications
  • Evaluating potential and performance - Grid for talent management review


Unit 2: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence

  • Task and job allocation - Right player right position
  • Improving team dynamics - positive and negative group behaviours
  • Successful delegation - The achieving results through the efforts of others
  • Motivating people - Core skills and practical steps
  • Enhancing productivity and alignment by balancing positive and negative interactions
  • Dealing with poor performance - Coaching for team and individual performance issues

Unit 3: Frontline Leadership to Capture Hearts and Minds

  • Self-review & evaluation of frontline skills that build engagement
  • Personality and management/leadership style - Psychometric assessment and review
  • Authentic leadership to inspire people to exceed performance expectations
  • The shadow of the leader - Impact and influence
  • Emotional Intelligence (EI) and its role in engagement
  • Creating the inspirational vision - The key elements of alignment

Unit 4: Employee Engagement and Business Success

  • What is employment engagement
  • The business case for engagement - Impacts business success
  • Analysis and measurement of engagement
  • The impact of frontline leadership on engagement, productivity, and commitment 
  • What do engaging leaders actually do
  • What style of leadership does the role demand

Unit 5: Creating a Culture of Engagement through Generous Frontline Leadership

  • Core essential for generous frontline leadership
  • The front tine leadership challenge - Creating a culture of connection
  • Action planning against the employee engagement model
  • When engagement goes too far - Pitfalls of an overdone strength
  • Balancing pressure with performance
  • Review of week and closure


  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance

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