Euro-training Center
 Effective People Skills Z80 QR Code
Share (40) Like Download Brochure (PDF) Dates and locations

Effective People Skills

Overview:

Introduction:

Success in any professional setting relies heavily on the ability to communicate, collaborate, and build strong relationships. Effective people skills enhance teamwork, leadership, and conflict resolution, fostering a positive and productive work environment. This training program equips participants with essential interpersonal skills to navigate workplace dynamics, improve professional interactions, and strengthen their influence.

Program Objectives:

By the end of this program, participants will be able to:

  • Develop strong communication skills for professional and personal interactions.

  • Strengthen emotional intelligence to improve workplace relationships.

  • Enhance collaboration and teamwork for increased productivity.

  • Resolve conflicts effectively while maintaining positive relationships.

  • Build confidence and adaptability in diverse work environments.

Targeted Audience:

  • Managers and supervisors.

  • Team leaders and employees at all levels.

  • HR and organizational development professionals.

  • Customer service and sales professionals.

Program Outline:

Unit 1:

Mastering Communication Skills:

  • Verbal and non-verbal communication.

  • Techniques for active listening and effective speaking.

  • How to overcome communication barriers in the workplace.

  • Enhancing persuasion and influence in professional settings.

  • Importance of adapting communication styles to different audiences.

Unit 2:

Emotional Intelligence for Workplace Success:

  • The role of emotional intelligence in leadership.

  • Recognizing and managing personal emotions effectively.

  • Developing empathy for stronger workplace relationships.

  • Strategies for handling difficult conversations with confidence.

  • Key activities for building resilience and stress management skills.

Unit 3:

Collaboration and Teamwork:

  • Strengthening team dynamics through effective collaboration.

  • Methods of identifying and leveraging individual strengths within a team.

  • Encouraging a culture of trust and mutual respect.

  • Strategies for giving and receiving constructive feedback.

  • Managing team expectations and responsibilities.

Unit 4:

Conflict Resolution and Problem-Solving:

  • How to identify sources of workplace conflict.

  • Strategies for resolving disputes professionally and efficiently.

  • Key activities for developing negotiation and mediation skills.

  • Importance of maintaining professionalism and composure under pressure.

  • Turning conflicts into opportunities for growth and improvement.

Unit 5:

Confidence and Adaptability in Professional Settings:

  • Building self-confidence in workplace interactions.

  • Methods foe developing adaptability in changing work environments.

  • Importance of navigating challenging social situations with professionalism.

  • Strengthening personal presence and professional etiquette.

  • Creating a lasting positive impression in professional relationships.

Select training course venue