Essential Skills for Effective Training Administration (Certified Training Administrator)

Overview:

Introduction:

An effective training administrator coordinates the administrative activities of the training function, maintaining and developing information systems to enable the department to operate proactively in employee development and training.

Course Objectives:

At the end of this course the participants will be able to:

• Gain a useful complete overview of how training departments function
• Get the very latest in innovation and practices that will add value to the training function
• Gain confidence by getting a thorough understanding of how things work and why things need to be done in a certain way
• Be equipped with the essential skills to confidently give expert support in the planning and preparation of training events

Targeted Audience:

• Training Personnel
• Training Coordinators
• HR Staff

Course Outlines:

Unit 1: The Successful Training Administrator:

• Defining the role, skills, qualities, and attributes which lead to success
• Maximizing your support to your manager - defining their needs
• Training policy and your organization's strategy
• Keeping up to date with training issues

Unit 2: Establishing Training Needs: 

• Identifying training needs at individual, departmental and organizational levels
• The structure of training plans and how to administer them
• Understanding the training cycle and supporting system
• Awareness of different learning styles and how to provide for them

Unit 3: Training Records and Information:

• Maintaining records, systems, and libraries
• Assessing training records software
• Data protection implications

Unit 4: Organization and Administration:

• Identifying effective routines and administrative systems
• Simplifying procedures and utilizing checklists
• Storing information, books, videos, etc
• Administering access

Unit 5: Managing Training Events and Dealing with Suppliers:

• Identifying training needs and possible solutions
• Negotiating the best deal for your needs - promoting training activities
• Organizing travel and accommodation
• Checklists for training rooms
• Pre- and post-course administration/document design - joining instructions and course handouts
• Training evaluation - internal and external

Unit 6: Effective Face-to-Face Communication:

• Analyzing assertive, aggressive, and passive behavior
• Dealing with difficult or unreliable people
• Building relationships
• Getting information and cooperation from others
• Listening and questioning effectively - becoming a better communicator

Unit 7: Personal Effectiveness and Time Management:

• Planning, prioritizing, and organizing 
• Identifying and controlling time wasters
• How to increase others' confidence in you
• Meeting the expectations of your internal customers