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 Essentials of Secretary Skills Communication and Meetings Managements K1594 QR Code
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Essentials of Secretary Skills (Communication and Meetings Managements)



This course gives essential and in-depth practical techniques that will enable you to excel in your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator. This course also focuses on the importance of providing exceptional internal and external customer service and the impact of doing this. Moreover, you will thoroughly have the chance to discuss the effects of stress at the workplace and ways to turn stress into an advantage. You will also learn how mastering your effective usage of time will inevitably enhance your productivity and lower your stress level. Another topic you will delve into is organizing and running an effective and professional meeting. Finally, you will learn in detail, how you can improve your phone handling capabilities.

Course Objectives:

At the end of this course the participants will be able to:

  • Define and understand the role of the office manager and administrator

  • Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner

  • Develop a service attitude and mindset aimed at the internal and external customer

  • List the main causes of stress and apply the techniques needed to control them

  • Apply time management techniques required for better office productivity

  • Organize meetings effectively

Targeted Audience:

  •  Managers 

  • Team Leaders 

  • Supervisors

  • Senior Managers

Course Outlines:

Unit 1: 

  • Perception versus reality

  • The 3Ds of successful administrators: dramatically and demonstrably different

  • Competencies required for success

  • What it takes to be a 'star' at work

  • Identifying your role

Unit 2: 

  • Improving credibility and gaining recognition

  • Importance of having a positive attitude

  • Being assertive

  • Selling your ideas to the boss, colleagues, subordinates, and clients

  • Preparing a professional presentation

  • What constitutes professional business writing

  • Style and layout

  • Obtaining your objective with the reader

Unit 3: 

  • Causes and symptoms

  • Identifying your stressors

  • How stress affects performance

  • Formulating a comprehensive stress management plan

Unit 4: 

  • Understanding the needs of internal and external customers

  • Removing services barriers

  • Providing excellent service

  • Breaking down the silo mentality

  • Handling complaints

Unit 5: 

  • Professional telephone behavior

  • Rules for good listening

  • Steps in the professional handling of an incoming call

  • Dealing with difficult callers

  • Identifying common phone problems and formulating solutions

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