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 Facilities Management on Operational Level M2593 QR Code
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Facilities Management on Operational Level



This training program is designed to cover a range of topics, including the fundamental principles of facilities management, operational strategies, and the integration of risk and crisis management within facilities operations. Through it,  participants will be well-prepared to manage day-to-day facilities operations efficiently and handle unexpected challenges with confidence.

Program Objectives:

At the end of this program, participants will be able to:

  • Provide a comprehensive understanding of facilities management principles and practices.

  • Enhance participants' ability to manage and maintain facilities effectively.

  • Develop skills in identifying, assessing, and managing risks associated with facilities operations.

  • Equip participants with the knowledge to develop and implement crisis management plans.

  • Foster an understanding of the integration between facilities management and corporate risk and crisis management strategies.

Targeted Audience

  • Facilities Managers.

  • Operations Managers.

  • Maintenance Supervisors.

  • Property Managers.

  • Risk Management Professionals.

  • Corporate Security Managers.

Program Outline:

Unit 1:

Fundamentals of Facilities Management:

  • Introduction to Facilities Management:

    • Definition and scope of facilities management.

    • The role and responsibilities of a facilities manager.

    • Key components of facilities management.

  • Facilities Planning and Design:

    • Space planning and utilization.

    • Principles of sustainable design.

    • Building systems and infrastructure.

Unit 2:

Operational Strategies in Facilities Management:

  • Maintenance Management:

    • Types of maintenance (preventive, predictive, reactive).

    • Maintenance planning and scheduling.

    • Use of Computerized Maintenance Management Systems (CMMS).

  • Vendor and Contract Management:

    • Selecting and managing vendors and contractors.

    • Service level agreements (SLAs) and key performance indicators (KPIs).

    • Cost control and budgeting for facilities services.

Unit 3:

Health, Safety, and Environmental Management:

  • Health and Safety Regulations:

    • Compliance with OSHA and other regulatory standards.

    • Implementing health and safety programs.

    • Emergency preparedness and response planning.

  • Environmental Management:

    • Waste management and recycling programs.

    • Energy management and sustainability practices.

    • Environmental impact assessments.

Unit 4:

Corporate Risk Management in Facilities Operations:

  • Risk Identification and Assessment:

    • Identifying potential risks in facilities management.

    • Risk assessment methodologies.

    • Developing risk mitigation strategies.

  • Business Continuity Planning:

    • Creating and implementing business continuity plans.

    • Crisis communication strategies.

    • Recovery planning and disaster recovery exercises.

Unit 5:

Crisis Management and Emergency Response:

  • Crisis Management Framework:

    • Establishing a crisis management team.

    • Developing a crisis management plan.

    • Communication and coordination during a crisis.

  • Emergency Response Procedures:

    • Developing and testing emergency response procedures.

    • Training staff for emergency situations.

    • Post-crisis evaluation and lessons learned.

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