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 General Services and Facilities Management M1356 QR Code
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General Services and Facilities Management



The definition facilities management as: “The integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”.

Facilities managers have therefore responsibilities for providing, maintaining, and developing many services. These range from property strategy, space management, and communications infrastructure to building maintenance, administration, and contract management. Facilities management includes space, infrastructure, people, and organization.

This highly popular training course will feature how to establish, implement, manage and continually improve your facility department to get the best out of the facilities within the given boundaries of costs, performance, and other important factors during its total lifetime.

The course is designed to develop a delegate’s skills in managing facility staff and corporate assets while minimizing risk exposure in the workplace. As the Facilities Management (FM) function continues to evolve, this training course offers the latest thinking in the profession, the right balance between asset performance (functionality, availability, reliability, safety), and will tackle specific issues encountered on the ground and apply best practices in discussing real solutions.

Course Objectives:

At the end of this course the participants will be able to:

  • Understand the basics of facilities management
  • Understand how to draw up a preventive maintenance concept, based on risk
  • Develop strategies to decide when and what to outsource
  • Understand the different types of contracts
  • Identify and monitor the facilities management-processes performance

Targeted Audience:

  • Professionals who are responsible for the management, operation, and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc.)
  • Professionals aiming to update themselves on the basic elements, best practices, and implementation aspects of facilities management

Course Outlines:

Unit 1: An Overview of Facilities Management:

  • The Facilities Management process in general
  • Facilities Management as a business within a business
  • Facilities phases, planning and realization
  • Relationship between Facilities Management and Asset Management

Unit 2: The Basic Elements of Facilities Management:

  • Facilities Roles, the current state of your Facilities Management processes
  • Types of planning
  • Strategic and annual planning, Life Cycle Cost principles
  • Budgeting principles
  • Work planning and control, performance management regarding the workflow

Unit 3: Preventive Maintenance and Maintenance Strategy:

  • Disaster recovery plans
  • Maintenance concepts
  • Understanding RISK
  • Risk-Based Maintenance, the methodology
  • Steps in developing an effective & risk-based maintenance strategy
  • Typical inspection and maintenance tasks for utilities 

Unit 4: Outsourcing and Contracting:

  • What to outsource and what not
  • Choosing the right contractor
  • How to manage this
  • Contract types
  • The contracting cycle
  • Service Level Agreements 

Unit 5: Performance Monitoring and Benchmarking:

  • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance: development and use of Key Performance Indicators
  • The Facilities Management Balanced Scorecard (FMBSC)
  • Assessments, audits and benchmarking; a practical exercise in auditing
  • Course review/Wrap up

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