General Services and Facilities Management

Overview:

Introduction:

Facilities management plays a critical role in ensuring the efficient operation, maintenance, and sustainability of physical assets and infrastructure. It encompasses planning, budgeting, maintenance strategies, and service delivery to support organizational goals. Effective facilities management enhances productivity, optimizes resource utilization, and mitigates operational risks. This training program explores the principles and strategies of general services and facilities management, covering asset planning, maintenance frameworks, outsourcing, and performance evaluation. It empowers participants to develop structured management approaches, improve service delivery, and enhance operational efficiency.

Program Objectives:

At the end of this program, participants will be able to:

• Identify the key principles and processes of facilities management.

• Explore planning, budgeting, and performance management frameworks.

• Assess maintenance strategies and risk-based decision-making models.

• Analyze outsourcing, contracting, and service-level agreements.

• Discover performance monitoring techniques and benchmarking standards.

Targeted Audience:

• Facilities Managers and Supervisors.

• Asset and Maintenance Management Professionals.

• Operations and Logistics Managers.

• Property and Real Estate Managers.

• Contract and Procurement Specialists.

Program Outline:

Unit 1:

Overview of Facilities Management:

• Core functions and responsibilities in facilities management.

• Facilities management as a service within an organization.

• Phases of facilities planning and implementation.

• Relationship between facilities management and asset management.

• Key activities involved in the Integration process of facilities management into business operations.

Unit 2:

Core Elements of Facilities Management:

• Roles and responsibilities in facilities operations.

• Types of planning including strategic, operational, and lifecycle planning.

• Budgeting principles for effective facilities management.

• Work planning, scheduling, and resource allocation techniques.

• Performance management and workflow optimization methods.

Unit 3:

Maintenance Strategies and Risk Management:

• Frameworks for disaster recovery planning and emergency response.

• Key maintenance concepts and preventive maintenance planning.

• Risk assessment methods and its role in facilities management.

• Risk-based maintenance measures and its methodology.

• Inspection and maintenance strategies for critical utilities.

Unit 4:

Outsourcing and Contract Management:

• Techniques used for identifying services for outsourcing versus in-house management.

• How to select and manage external contractors.

• Contract types and legal considerations in service agreements.

• The contracting cycle from negotiation to execution.

• Service Level Agreements (SLAs) and performance expectations.

Unit 5:

Performance Monitoring and Benchmarking:

• Continuous improvement in facilities management.

• Importance of setting performance targets and aligning them with business objectives.

• Frameworks for developing and utilizing Key Performance Indicators (KPIs).

• Facilities Management Balanced Scorecard (FMBSC) framework.

• Benchmarking practices for operational excellence.