Implementing Business Process Improvement and Understanding Essential Quality Tools
Overview:
Introduction:
This program provides you the know-how for setting up a system for continuous improvement of your organization/department's business processes.
The system is made up of procedures and methods for Motivation, Setting-up Teams, Identifying Improvement Opportunities, Measuring the Current State of Performance, Data Collection, Problem Analysis, Implementation Plan Development, Evaluating Success, Institutionalizing the Improvement, and Celebrating Success.
You will learn about the Best Worldwide Practices in Continuous Improvement.
Course Objectives:
At the end of this course the participants will be able to:
- Define business process Improvement
- Understand the need for business process improvement
- Understanding techniques for business process documentation
- Getting comfortable with documenting the right level of process improvement
- Understand the process improvement steps
- Process metric definition, data collection, analysis, and reporting
- Understand when and when not to pursue the potential improvement
- Visualization of the process of the current state and potential outcomes
- Prioritization of process improvement activities to set expectations
- Realize process improvements and measurement of their success
Targeted Audience:
This Essential Leadership Skills For Managers Course is suitable for anyone who manages, leads, or supervises in any environment, or those who have recently taken up a managerial position but have not received any previous training. If you are looking to develop your skills, confidence, knowledge, and understanding of how to inspire your team to deliver outstanding results and to be recognized as being an effective leader and role model to others, then this course will fully meet your objectives and expectations.
Course Outlines:
Unit 1:
- How this Program Can do Wonders for You and Your Organization.
- Why is business process improvement needed?
- Discuss and determine key attributes of ineffective and inefficient business processes
- Justification of business process improvement activities
- Understanding current and future state metrics for measurements
Unit 2:
- Understanding the cost of quality in business process improvement
- Practical framework and approach to process improvement
- Looking at standard process diagrams to drive process improvement investigation
- Process map
- Swim lane
- SIPOC
- Value stream
- Spaghetti diagram
- Activity diagram
- State diagram
- Hierarchy
- Documenting process inputs, rules, and outputs to find improvements
Unit 3:
- Process metrics definition and measurement – why metrics are important to business process improvement, what they are, how to find them, how to report on them, how to communicate them
- Analysis of process issues to determine root cause and key changes needed
- Techniques for analyzing process metrics: scatter chart, graphs
- Understanding that people aren’t the problem
- Getting to the root cause of process issues by exploration, root cause verification, and process inconsistency
Unit 4:
- Determining the point when process improvement provides a diminishing return
- Business process design
- Approaches to recommending process changes
- Setting expectations for planned improvements
- Implementation strategies for planned improvements
- Organizational change management strategies and techniques for process improvement implementations
Unit 5:
- Continuous Improvement Methodology.
- Understanding and Collecting Information on Best Industry Practices.
- Tools and Techniques.
- Management System for Applying Continuous Improvement.
- Continuous Improvement Project Stages:
- Management System Setup.
- Identifying Improvement Opportunities.
- Measure Level of Performance.
- Study of Opportunity Collect Data.
- Prepare a Plan to Apply to your Organization.
- Implement Process Change.
- Measure Effectiveness.
- Make Improvement Permanent.
- Celebrate Success.
- Auditing Continuous Improvement Projects.