Improvement of Soft Development Skills
Overview:
Introduction:
Soft skills training is training that focuses on developing skills such as communication, teamwork, and problem-solving. Other soft skills include emotional intelligence, a positive attitude, and taking the initiative
Course Objectives:
At the end of this course the participants will be able to:
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Advanced communication and negotiation skills.
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Interpersonal skills and empathy.
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Leadership and management skills.
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Entrepreneurship and initiative-taking.
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Adaptability and continuous learning skills.
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Teaching and training skills
Targeted Audience:
- Managers
- Communication managers
- Research and development
- Human resource
Course Outlines:
Unit 1:
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Identify the skill desired specifically. Often we throw words around without the specificity that would make them more easily studied and improved
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Determine what you want the end goal to be
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Rely on others rather than yourself
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Track the items in a meaningful time frame
Unit 2:
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Increased productivity
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Improved customer service
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Increased self-confidence
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Increased retention rates
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Improved job satisfaction
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Increased loyalty from customers
Unit 3:
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Communication skills are almost always high on the 'essential skills' list in any job advertisement
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Making Decisions
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Self-Motivation
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Leadership Skills
Unit 4:
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Team-Working Skills
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Creativity and Problem Solving Skills
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Time Management and ability to work under pressure
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Positive attitude
Unit 5:
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Self-assessment questionnaires
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Informal feedback from peers and managers
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Focus groups
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On-the-job observation
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Actual job performance key performance indicators (KPIs)